I need help with questions to ask!!
I recently had a heat pump retrofitted into a 30 year old home(two level, 2300 square feet, new lowE double pain glass, home is leak proofed somewhat) in western Canada. The auxiliarry heat is an 80% modulating gas furnace. The heat pump is a York YZE03611. This system replaced a 30 year old 60% gas furnace.
Since it has been installed in January my electricity consumption (based on todays rates) from January to April has risen $300 over the last two years. My gas consumption (based on todays rates) for the same time period has dropped only $200 as compared to the last two years.
I had the heat pump installed as everyone touts it as being more economical!!
The installer has been back several times to address my concerns over the expense but assures me everything is operating like a Rolex. I took the time to find out what the indicator lights mean on the heat pump control and have found the pump operates in second stage mode (while heating) 95% of the time. Is this the cause for the high electrical consumption?
Apparently the system is wired correctly (I stood over the installers shoulder and checked it to the wiring diagrams and agree it is correct).
Any thoughts on the questions I should ask him when he returns next week. I am to the point of setting up a bedroom for him he is here so often.