I have been studying Hallowell/Arcadia heat pumps for some time. Last summer I discussed with one of their engineers about their new hybrid system so we could keep our oil furnace as back up, as it is only a few years old. Their new system was designed to eliminate the electric strip backup and saved about $3K off the initial install price I was given. So we were ready to go and my contractor could not reach them. I then have been trying to call for over a month, sent emails, left messages. I even bounced all over their switchboard with random extensions hoping to find someone that would answer the phone.
Not reaching anyone I called one of their distributors. After I got switched around I finally talked to someone who knew what was going on. Apparently the financial situation finally came to a head. I had read somewhere they had gotten new financing but that maybe was not quite true. Hallowell now is in talks to be sold to one of the big guys, not sure who. The deal was supposed to be completed a couple of weeks ago but still not there yet. Will be interesting to see if the technology survives or gets shelved.
The distributor I talked to has sold about 100 units with overall pretty good results and has about $150K of inventory sitting in his warehouse but will not sell a unit now until he knows if Hallowell survives or not.
As for us I guess we are going to stick with our oil furnace another winter. My wife says no heat pump unless it blows warm/hot air. We also will be waiting to see if Hallowell survives!