Results 1 to 4 of 4
  1. #1
    Join Date
    Jan 2007

    LON Watcher 3 Plugins Missing after loading on new machine.

    I have LW3 loaded on a new machine (old Machine was XP and new one is Vista). I have re-licensed the LW3 so we are good on that part. What I don't understand is that most of the plug-ins are missing.

    I have spent the last three hours downloading and trying to upgrade Smartinstaller and have also used the Vista Patch.

    I did find a whole bunch of plug-ins under a Computer/Local Disk (C:')/Distech Controls Downloads.In this file I can find the following:

    BCS_Distech_Controls_RTU-L V200 Setup files (one as an example but there are many more) and the

    Distech Controls EC-RTU-L Configure V108 Setup file.

    If I double click on the Setup file, it will then send the Plug to wherever it is supposed to go. When I then open up LW3, it is now there. But surely, we shouldn't have to do this for all of the plugins, should we?

  2. #2
    Join Date
    Sep 2002
    Hampton Roads, Virginia
    Yes, or with smart installer check the box to install automatically.

    "There are 10 types of people in the world.. those who understand binary, and those who don't."

  3. #3
    Join Date
    Jan 2007

    Thanks - I did click the "Install Automatically" button. I guess this is just one of the quirks of Vista?

  4. #4
    Join Date
    Jan 2007
    Got to the bottom of it. It was that Firefox was not updating the Smart Installer.

    I uninstalled Smart Installer and then reinstalled it through IE7 and all was updated and worked correctly.

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