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  1. 03-12-2009, 12:22 PM #1
    megawhizz
    megawhizz is offline Regular Guest
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    Contractor Issues

    Okay I have to share my experience with this contractor. Has a great reputation on BBB and Angie's list, I've had some repair work done and they have been very professional. This time I'm shopping for a new unit.

    They quote me a Carrier Professional 15 SEER A/C with HybridHeat (heat pump). I do some more research, and finally (about a month later) decide to get it. When I ask them to update the quote and send it to me, I notice that the A/C is now a Carrier Comfort 13 SEER with heat pump, though the price is the same.

    I call to ask about this, and am told that Carrier had just recently introduced the Professional 15 SEER line, so when they sent me the original quote for the Professional 15, they would actually have installed the Comfort 13. Of course, if I want the Professional 15 now, I can get it for about 20% more.

    I guess I should start looking for a new contractor.
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  2. 03-12-2009, 12:25 PM #2
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    Mr Bill
    Mr Bill is offline Professional Member*
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    Quote Originally Posted by megawhizz View Post
    Okay I have to share my experience with this contractor. Has a great reputation on BBB and Angie's list.
    Well now he can be put on the BS list, that's the list most folks can't find company's on,
    and that's the most important list.
    “I am glad that I paid so little attention to good advice; had I abided by it I might have been saved from some of my most valuable mistakes.” - Edna St. Vincent Millay

    The critic is a prisoner to his own experiences and perspectives, erroneously believing his limited experiences are the sum of all truth.

    No Guns…No Freedom…Know Guns…Know Freedom.




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  3. 03-12-2009, 12:30 PM #3
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    motoguy128
    motoguy128 is online now Professional Member*
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    Wow... the Carrier "professional series"? Sure it wasn't "Performance" series? Do some research on the Carrier residential website. Carrier has 4 levels. Base (builder grade junk), Comfort, Performance, and Infinity. That's it!

    Sounds like a little bait and switch with the pricing to me. I'd start shopping around.
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  4. 03-12-2009, 12:33 PM #4
    megawhizz
    megawhizz is offline Regular Guest
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    Quote Originally Posted by motoguy128 View Post
    Wow... the Carrier "professional series"? Sure it wasn't "Performance" series? Do some research on the Carrier residential website. Carrier has 4 levels. Base (builder grade junk), Comfort, Performance, and Infinity. That's it!

    Sounds like a little bait and switch with the pricing to me. I'd start shopping around.
    Right it was the Performance series, sorry my bad
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