Well the fireplace company found nothing wrong and are more than happy to order another piece of glass for us. Oh, and its only $300. Great! And a ninety day warrenty (usesless now that spring is here)... why in just a couple of years I can pay for the whole fireplace in glass!!... I contacted the H&G on the web and they were of no use whatsoever.... I guess our mistake was waiting so long and installing this fireplace..