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  1. #1
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    Confused Heat N Glo Intellifire Plus remote, anyone else frustrated by it!!

    http://www.heatnglo.com/Owner-Resour...ss-Remote.aspx

    We have installed a few of these lately and this remote seems to have way too much crammed into it. They are using this single remote for their basic model to full featured model. Options are on the remote display even if they are not in the unit.

    With options, try to program them and you have to do so in each of 3 operating modes.
    Then if the unit is used as a heat source(per HnG, it is not meant to be used as such) there is a 7 hour timed function that shuts it down. This also wipes the settings.

    Program the light and pilot to stay on all the time. Lose power or don't use the unit and the lights turn off, pilot stays on.
    Switch modes and lose the lights, pilot stays on.

    To me it is as if there is an issue with the programming in the remote, but there are 2 in one house that do the same. Tech support, had 3 different people tell me slightly different things, says it's all sounds correct.

    My opinion is they need to have matching remotes for options in their units. Simple remote for simple. I realize they are cutting costs by making a universal remote, but we all know universal means trouble. It does too many things okay and not enough things well and some things poorly.



    Rant over.
    The Food Stamp Program, administered by the U.S. Department of Agriculture, is proud to be distributing the greatest amount of free meals and stamps EVER.
    Meanwhile, the National Park Service, administered by the U.S. Department of the Interior, asks us to "Please Do Not Feed the Animals". Their stated reason for this policy "... the animals become dependent on handouts and will not learn to take care of themselves."
    from an excerpt by Paul Jacob in Sun City, AZ

  2. #2
    Join Date
    Mar 2013
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    Billington Heights, NY
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    time to switch manufacturers?
    Experience - knowing when to get the hell out of the way and plug your ears. "Don't be a sissy. Turn it on!"
    Poodle Head Mikey - "the world is well populated with the unknowing and the uncaring and the stupid."

  3. #3
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    Thread Starter
    Quote Originally Posted by HVAC_Marc View Post
    time to switch manufacturers?
    To who?

    Said that to the resi sales guy.
    The Food Stamp Program, administered by the U.S. Department of Agriculture, is proud to be distributing the greatest amount of free meals and stamps EVER.
    Meanwhile, the National Park Service, administered by the U.S. Department of the Interior, asks us to "Please Do Not Feed the Animals". Their stated reason for this policy "... the animals become dependent on handouts and will not learn to take care of themselves."
    from an excerpt by Paul Jacob in Sun City, AZ

  4. #4
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    Mar 2013
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    Billington Heights, NY
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    Quote Originally Posted by pacnw View Post
    To who?

    Said that to the resi sales guy.

    kozy, heatlilator, majestic, etc. or anyone else not associated with ht-n-glo company

    im sure a Google search can turn up one or two in your area?
    Experience - knowing when to get the hell out of the way and plug your ears. "Don't be a sissy. Turn it on!"
    Poodle Head Mikey - "the world is well populated with the unknowing and the uncaring and the stupid."

  5. #5
    Join Date
    Jun 2017
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    I am a huge fan of HHT products (Heat N Glo, Quadrafire and Heatilator). Not a big fan of Proflame (Kozy and Mendota). When you do fireoffs, tell customers to not use thermostat mode unless its their main source of heat. Other than that all the options are pretty straight forward and none of my customers complain. If they do its easy to help them through a phone call, if you know the product thoroughly.

  6. #6
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    Thread Starter
    This particular customer does use them for primary heat.
    The set up seems easy, just the operation. It's especially tricky if someone else touches the remote or there is a power outage.
    The Food Stamp Program, administered by the U.S. Department of Agriculture, is proud to be distributing the greatest amount of free meals and stamps EVER.
    Meanwhile, the National Park Service, administered by the U.S. Department of the Interior, asks us to "Please Do Not Feed the Animals". Their stated reason for this policy "... the animals become dependent on handouts and will not learn to take care of themselves."
    from an excerpt by Paul Jacob in Sun City, AZ

  7. #7
    Join Date
    Jun 2017
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    If they don't use it for primary heat, tell them to use the remote as an on/off switch. Set the fan on low and teach them how to use the stepper motor.

    Menu>Up/Down>Select>Up/Down>Select.. its pretty simple. In the event of a power outage use the battery backup tray to power the IPI/IPI+ Module. Tell customers not to leave the batteries in the tray year around. I always leave the battery tray near the gas valve so the customer can see it easy.

    Pilot icon is a snowflake. Tell them if its below freezing -- hence the snowflake, leave the pilot light lit

  8. #8
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    Aug 2004
    Location
    S.E. Pa
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    Heatilator and Majestic are owned by HHT.

  9. #9
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    Thread Starter
    Quote Originally Posted by FreeThrowGuy View Post
    If they don't use it for primary heat, tell them to use the remote as an on/off switch. Set the fan on low and teach them how to use the stepper motor.

    Menu>Up/Down>Select>Up/Down>Select.. its pretty simple. In the event of a power outage use the battery backup tray to power the IPI/IPI+ Module. Tell customers not to leave the batteries in the tray year around. I always leave the battery tray near the gas valve so the customer can see it easy.

    Pilot icon is a snowflake. Tell them if its below freezing -- hence the snowflake, leave the pilot light lit
    I know how to use it and set it up. It's just not common sense to use.
    The Food Stamp Program, administered by the U.S. Department of Agriculture, is proud to be distributing the greatest amount of free meals and stamps EVER.
    Meanwhile, the National Park Service, administered by the U.S. Department of the Interior, asks us to "Please Do Not Feed the Animals". Their stated reason for this policy "... the animals become dependent on handouts and will not learn to take care of themselves."
    from an excerpt by Paul Jacob in Sun City, AZ

  10. #10
    Join Date
    Jun 2017
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    Are you a contractor in Phoenix?

  11. #11
    Join Date
    Aug 2004
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    The hearth industry as a whole went to he** in a handbasket in 2006. The economy took a dump and mfrs. responded by slaughtering their technical staffs. The old timers who know what works, how things work and what doesn't have been run off. Most mfrs. don't maintain a viable technical services dept. instead directing people to their local dealers who have zero training or support on matters above the most basic installation requirements. It is a sham. People have real issues with nowhere to turn.

    HHT is the largest fireplace company in the world. They just bought VT. Castings/ Majestic/ Monessen to add to their stable. All they do when they acquire other brands is load the pdf files for brochures and installations and email these out like candy. There is no connection to the engineers who designed and tested their crap appliances.

    I went to pull the convection blower on a wood stove insert yesterday. It was a major brand. After 2 hours of disassembly there was no visible way it was coming out. No technical support from the mfr. either online, by phone or through any local dealers, who are clueless. The blower with the supposedly "permanently lubricated bearings are dry and squeaking just months outside the warranty period. It is a known defect with this product. The technician must annually lubricate the felt pads in the permanently lubricated bearings.

    Some mfrs. flat refuse to open their training to non-dealers. Meanwhile, without a viable dealer to support the existing inventory installed, homeowners are forced to hire service techs who do not have access to service information, the mfrs. tech support, or parts.

    It is only a matter of time before this goes to a federal court on a challenge to the Magnusson-Moss Act regarding warranties. Meanwhile, the homeowners, dealers and service techs are left in the lurch.

    Meanwhile, ongoing litigation and regulation by corrupt agencies is depleting what limited resources this industry has to fight regulations that are onerous, malicious and capricious. The industry is, therefore, very weak.

    No, I'm not proud of the hearth industry at the moment.

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