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  1. #1
    Join Date
    Jul 2011
    Location
    Dallas
    Posts
    16
    Post Likes

    Angry C.E. Warranty - What on earth??

    I work in upper management at a large multi-state residential specialist company. A problem came up that landed on my desk. I promised out a coil that I confirmed was in stock at a C.E. branch in North Carolina. When I routed a technician to get the coil - everything on earth went wrong.
    It appears that C.E. wont allow our company (we maintain COD accounts to reduce our AP accounting overhead by not having managed accounts with multiple vendors) to retrieve a warranty coil anymore without calling a number first. I call the number. 32 minutes later, I have to jump through 3 hoops, crawl on my knees, squirm, wiggle and bark to get the guys to set the coil on willcall in the location I need it. Now, I wont even get the job done today. MAAAYBEE tomorrow - its busy season.

    Is this a deliberate attempt to reduce their warranty burden by Carrier? If you feed me the line about "only Carrier Authorized" yadda yadda - Look, I have a dozen techs that will walk around those guys and we do the work at about 15-20% less. (I have some absolute idiots too, don't get me wrong) I am just utterly disgusted with the hour of my day I lost, the failure to provide anything resembling timely service to this customer and confused as to when this happened (I dont source parts or take an active role with day-to-day calls except when we BADLY drop the ball) and wondering if anyone else is as outraged.

    I mean, I am - I dont ever want to sell Carrier again and want to warn the public about them - level outraged.

    Maybe I am overreacting.... or just hyper angry at this very second?

    Anyone have any feedback? I'll never sell a Carrier product is how I feel right now.... It truly felt like a large time/cost burden overlayed in order to avoid honoring warranties.

  2. Likes hvacskills liked this post
  3. #2
    Join Date
    Mar 2013
    Location
    Billington Heights, NY
    Posts
    18,010
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    I hate Carrier. It's always been nothing but time wasted with them. For months on just one issue alone.
    This forum requires that you wait 20 seconds between posts. Please try again in 50 seconds.

    Experience - knowing when to get the hell out of the way and plug your ears. "Don't be a sissy. Turn it on!"

    Poodle Head Mikey - "the world is well populated with the unknowing and the uncaring and the stupid."

  4. #3
    Join Date
    Jun 2011
    Location
    NE Ohio
    Posts
    105
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    personally I have had extremely good results on multiple levels when dealing with Carrier, perhaps if you wrote a letter to upper management they could address your concerns .....

  5. #4
    Join Date
    Jan 2015
    Location
    Iowa
    Posts
    804
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    Dear Upper Level Mangement
    Welcome to our world!

  6. Likes BBeerme, icy78, clifpaul liked this post
  7. #5
    Join Date
    May 2011
    Location
    romulus, mi
    Posts
    302
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    Quote Originally Posted by Answer-Man View Post
    Dear Upper Level Mangement
    Welcome to our world!
    Lol yea i accommodate the warranty bs into my repair quote

    Sent from my LG-H918 using Tapatalk
    RTB Mechanical
    734-315-0064
    http://rtbmechanical.com

  8. Likes HVAC_Marc liked this post
  9. #6
    Join Date
    Aug 2002
    Location
    Southold, NY
    Posts
    14,463
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    This is funny!

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