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  1. #14
    Join Date
    Jan 2004
    Location
    mass
    Posts
    534
    I had a great expieriance with Testo customer service. It was on a combustion analyzer and only had a problem one time.

  2. #15
    Join Date
    Nov 2008
    Posts
    1,673
    Write to the State's Attorney for your particular swamp. His addr. is on the Internet. You'd be surprised how much backpedalling a company does when he/she calls them.

  3. #16
    Join Date
    Jun 2003
    Location
    Hell Hole Swamp
    Posts
    4,180
    Im just going to pay the $78 and get them back, then sell them on here or ebay

    like I said I was pissed off about this yesterday and maybe the comment in my original post was a bit harsh, but I still dont feel like I abused it in any way and this should have been covered

  4. #17
    Join Date
    Apr 2002
    Posts
    11,808
    Just going by the complaints I see on that particular product swamp, I say they got a lemon there
    The way we build has a greater impact on our comfort, energy consumption and IAQ than any HVAC system we install.

    http://www.ductstrap.com/

  5. #18
    Join Date
    Mar 2007
    Location
    Myrtle Beach, SC
    Posts
    2,919
    I have a testo 556 digital gauge. For every day use it is a great gauge. If I hook up both clamp-on temperature probes to the same pipe, they read the same within 1 degree F. If I hook both the high side and low side gauge, the read the same. Period.

    But the plastic case is not the greatest, the manual sucks, and the software only runs on one of my three computers. The software manual could use some work too.

    I would buy some other probes, but the manual does not really describe what they will do or how.

    They have wireless amp clamp, humidity probe, and other stuff. I have the data logging software, but it is hard to use.

    Testo makes some great stuff, but their gauge sets still need some work. And they are pricy too. The strap-on temperature probe was $120.00 when I bought my first one, 4 months later my second one cost $180.00. I don't know what they cost now.

    I probably won't buy another one.
    Remember, Air Conditioning begins with AIR.

  6. #19
    Join Date
    Nov 2000
    Posts
    1,251
    Quote Originally Posted by Carnak View Post
    Just going by the complaints I see on that particular product swamp, I say they got a lemon there
    Glad to hear from someone who has tried these guages, I 've been wanting to buy a digital set and was looking at the Testo and the "DigitCools".
    At the AHR show last week I saw some new manifolds coming out that are milled from a solid block of aluminum. I think I'll wait for those to come out before I buy anything.
    "You do not merely want to be considered just the best of the best. You want to be considered the only ones who do what you do.".... Jerry Garcia
    "You just have to decide if you're a Tigger or an Eeyore,..I think you know where I stand on the great Tigger/Eeyore debate." Prof. Randy Pausch

  7. #20
    Join Date
    Apr 2002
    Posts
    11,808
    seems to be lots of complaints online on those guages, I never bought them myself. I own a testo tach, only problem I had was UPS sent it around the world on me.
    The way we build has a greater impact on our comfort, energy consumption and IAQ than any HVAC system we install.

    http://www.ductstrap.com/

  8. #21
    Join Date
    Sep 2002
    Posts
    720
    Quote Originally Posted by DesMech View Post
    Oh, I don't know, I bet the other brands have a few less than satisfied customers, this one just happens to be on the internet.

    Other than the strap on temp probes you don't hear bad things about the Digi Cools.

  9. #22
    Join Date
    Jul 2005
    Posts
    5,491
    Quote Originally Posted by Reeferman View Post
    Other than the strap on temp probes you don't hear bad things about the Digi Cools.
    Awesome gauges. The best hands down.

  10. #23
    Join Date
    Jan 2005
    Location
    Akron
    Posts
    1,115
    Swampfox,
    Shoot me a PM and I will check into this. I am sure that there is an explanation. (Like maybe someone screwed up.) I would be glad to check into it for you.
    JLB,

  11. #24
    Join Date
    Feb 2007
    Location
    out in the country
    Posts
    633
    Hey Swampfox,

    What ever happened?? Did they take care of you or what?
    I never let schooling interfere with my education... Mark Twain

  12. #25
    Join Date
    Jun 2003
    Location
    Hell Hole Swamp
    Posts
    4,180
    I have no idea, faxed them the autho form to do the repairs Friday and havent heard anything

  13. #26
    Join Date
    Mar 2007
    Location
    wedged in freezer shelf
    Posts
    6,651
    Quote Originally Posted by Swampfox View Post
    I have no idea, faxed them the autho form to do the repairs Friday and havent heard anything
    You had to authorize warranty work
    “If You Can Dodge A Wrench You Can Dodge A Ball”

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