Testo fails to honor warranty on 523

[Reeferman]

Oh, I don't know, I bet the other brands have a few less than satisfied customers, this one just happens to be on the internet.

Other than the strap on temp probes you don't hear bad things about the Digi Cools.

[hvacrmedic]

Other than the strap on temp probes you don't hear bad things about the Digi Cools.

Awesome gauges. The best hands down.

[jim bergmann]

Swampfox,
Shoot me a PM and I will check into this. I am sure that there is an explanation. (Like maybe someone screwed up.) I would be glad to check into it for you.

[ISOTHERMAL]

Hey Swampfox,

What ever happened?? Did they take care of you or what?

[Swampfox]

I have no idea, faxed them the autho form to do the repairs Friday and havent heard anything

[itsiceman]

I have no idea, faxed them the autho form to do the repairs Friday and havent heard anything

You had to authorize warranty work

[Kevin O'Neill]

I just had the spring loaded pipe clamp temperature probe go bad on mine (#556) today. That's the second one in less than a year. Fortunately it will be covered by warranty. Especially since a new one will cost me $215.00! I hope the next one lasts longer than a year. THAT'S AWFULLY EXPENSIVE FOR A TEMPERATURE SENSOR! It read 139 degrees strapped to the same pipe as my other sensor which read 74 degrees, 1/2 inch away.

I received the #556, with the first temperature probe on February 19, 2008. I ordered the second temperature probe about a month later. The first probe cost me about $140.00, now it is $215.00! That's inflation!

Fortunately I have a back up temperature probe.

[jim bergmann]

SwampFox,
Just got your PM and I have contacted the appropriate persons to get this resolved. Give me another day.

Thanks

Jim

[jim bergmann]

Swampfox
Your meter is on the way back. Although you talked to customer support and were assured that the meter would be covered under warranty, service had no way of knowing what happened and assumed it was mishandling. They followed standard protocol. It was a breakdown in communication.

Sorry for the confusion.

Jim Bergmann
Testo HVAC/R technical specialist.

[Swampfox]

Thanks Jim, I appreciate it.

[Swampfox]

Swampfox
Your meter is on the way back. Although you talked to customer support and were assured that the meter would be covered under warranty, service had no way of knowing what happened and assumed it was mishandling. They followed standard protocol. It was a breakdown in communication.

Sorry for the confusion.

Jim Bergmann
Testo HVAC/R technical specialist.

Jim, if you are still following this thread, did you mean that this was going to be covered under the warranty? I received a bill in the mail today for $78

[jim bergmann]

Its still that communication thing.

Give me the invoice number and I will take care of it.

Thanks

Jim

[viessmann]

anyone have a watts tk99d backflow preventer tester that has gone bad. mine has a cracked transducer and nobody will fix it they are very expensive to buy new and i just can not get myself to throw it out.

[Swampfox]

Thanks Jim, PM sent

[AirTechMech]

Awesome gauges. The best hands down.

I have to say the same myself I am quite pleased with my digi-cools. Since I got my digi drsa1200 2 years ago I haven't used analog gauges since. Just a few days ago I got my 1250 conversion kit and I installed it. It wasn't until I opened it up and did the conversion that I realized how robust the digi-cool really is. The case is built like a brick **** house an the pc board is nearly 1/4 inch thick the two pressure transducers are impressively rugged.

It is clear to see the Digi-cool is a labor of love.