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  1. #1
    Join Date
    Jun 2003
    Location
    Hell Hole Swamp
    Posts
    4,180

    Testo fails to honor warranty on 523

    My first set lasted 2 weeks

    http://hvac-talk.com/vbb/showthread.php?t=170393

    about 3 months into my second set, the low side knob stripped out,it would still turn in and out but the valve stayed closed, I never abused it or tightened it with anything other than my thumb and index finger.

    I called and described the failure and was told it would be covered under warranty, so I shipped it out to them.

    now, after they repaired it, they call and say it will not be covered, and I have to pay $58, so I dont even have the option of having the failed unit shipped back to me so I can run over it with my van and take pictures.

    just a word to the wise, avoid this company and their products

  2. #2
    Join Date
    Nov 2000
    Location
    Upstate, SC
    Posts
    2,919
    Several of my techs, and myself too, have Testo stuff and we'd had no problems with them at all the couple times we've needed to send something back. They've replaced it without any questions, but I still don't like to hear stories like yours. Makes me wonder if there's been a changing of the guard or something.

  3. #3
    Join Date
    Jun 2003
    Location
    Hell Hole Swamp
    Posts
    4,180
    I had no problems getting the first set replaced

    they must think I abused it and thats why it broke, not the case

    Ive never broke the valve on a standard manifold, since they arent made of plastic the electronics on the 523 are rock solid, the hose holder and manifold are junk, both failures I have had involved the manifold.

    all 3 hose holders broke out of the plastic also, had to JB weld them back in.

  4. #4
    Join Date
    Nov 2000
    Location
    Upstate, SC
    Posts
    2,919
    I've only seen pics of the 523. Never actually held one in my hand, but I have heard others complaining about the hose holders.

  5. #5
    Join Date
    Mar 2008
    Location
    Spartanburg/Greenville South Carolina
    Posts
    134

    Angry Testo WTF

    We have replaced a set of ours 3 times since we bought them once for knob being stripped right after we got them second time liquid side started leaking cracked manifold 3rd time display went blank they need to do some research on these problems all under warranty thats the only thing good about testo ill stick to the old fashion way

  6. #6
    Join Date
    Jul 2007
    Location
    Chicagoland
    Posts
    479
    Quote Originally Posted by Swampfox View Post
    just a word to the wise, avoid this company and their products
    I appreciate the report and sympathize with your frustration, hopefully this is not their warranty protocol. I own a few Testo products and would have a real hard time giving up on them over $60.
    IMO Testo is the first instrument manufacturer to realize "Hey HVACR is cool, the tools should be cool" With great features and known accuracy to boot!
    They really should have taken care of you though.

  7. #7
    Join Date
    Jun 2003
    Location
    Hell Hole Swamp
    Posts
    4,180
    I was a little ticked off when I posted that last remark

    I have a 510 and (2) 605-H2's, they are both great, just disappointed in the 523 and their handling of this, you really learn a lot about a company when its time for them to honor a warranty.

  8. #8
    Join Date
    Sep 2002
    Posts
    720
    I had problems with the 523 that I tried out. Buy a DigiCool.

  9. #9
    Join Date
    Jun 2003
    Location
    Hell Hole Swamp
    Posts
    4,180
    Now.......They want more than double what I paid for shipping it to them, to ship it back

  10. #10
    Join Date
    Jul 2001
    Location
    VA
    Posts
    2,801
    I offered to buy that POS when you broke it the first time.... so suffer........

    ___________________________________________


  11. #11
    Join Date
    Feb 2007
    Location
    out in the country
    Posts
    633
    I have been thinking about buying a set of digital gauges. I don't mind paying for good, high quality tools, but they need to have a good warranty. Guess threads like this will help me decide which ones NOT to consider.
    I never let schooling interfere with my education... Mark Twain

  12. #12
    Join Date
    Aug 2007
    Location
    WI
    Posts
    1,110
    Quote Originally Posted by ISOTHERMAL View Post
    I have been thinking about buying a set of digital gauges. I don't mind paying for good, high quality tools, but they need to have a good warranty. Guess threads like this will help me decide which ones NOT to consider.
    Oh, I don't know, I bet the other brands have a few less than satisfied customers, this one just happens to be on the internet.

  13. #13
    Join Date
    Jun 2004
    Location
    Location:Raleigh NC
    Posts
    9,644
    Have you sent an message to Jim B. and ask him if he could help?
    If you help others then you are a Success

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