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  1. #1
    Join Date
    Mar 2017
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    1
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    Gas Fireplace Insert REPEATED Blower Problem

    Greetings!

    We purchased a new Xtrordinair gas fireplace insert (don't have exact mod # but it is very similar to Xtrodinair model #564 HO GSR2 from "Company A" in April 2000. It was also installed by Company A. We run the unit off and on for approximately 6 months of the year- depending on the weather. Since installation in April 2000, we have had to replace the blower on the unit six or seven times- I have lost track. It has just gone out again (now blower #7 or 8). Parts and labor run about $ each time. The last time Company A came to fix the unit, they installed a rudimentary "heat shield" in front of the blower to guard the blower from direct heat from the flame, thinking that maybe the heat from the fireplace was causing the blower to go out. I found this strange... I would say that we were able to get a little bit longer use out of this last blower - the one with the "heat shield" protecting it, but not anything spectacular- maybe 6 months longer. Company A also said that WE should clean the blower itself once a year, however, the last technician noted that there is no way for the residential consumer to clean the blower as it is totally inaccessible- the fireplace has to be taken apart in order to do this. Cleaning the blower once a year would require a service call each time @$ a pop. In addition, it was noted that two of the 6 or 7 blowers that have died were not dirty, so the theory that the dirt is causing the blower to die doesn't always hold true.

    I have read that the typical life of these blowers is about 60,000 hours?? By my calculations, we are getting about 6000-7000 hours out of each blower. I have several friends who also have this same type of Xtrordinair fireplace (for many years) and they have not had to replace a blower yet. I have searched the internet to see if this has been "an issue" for Xtrordinair and have come up empty- so I see this as an anomaly.

    So, in summation, is this normal to have to replace the blower every 2-3 years?

    My questions:

    1. Each time Company A comes to replace the blower, I ask the technician to check to see if there is something else causing the problem- the thermostat, wiring- SOMETHING! Each time, they say, no- it's just the blower and to my knowledge, never check anything else. Should I be asking different/additional questions when they come this time? Could there be something else triggering the blower to poop out so soon and over and over again?

    2. I reached out to the maker of Xtrordinair two blowers ago and they sent me a blower at no charge (which was really nice) but I still had to pay for the labor- and the problem continues every 2-3 years. Should I press the manufacturer to send out an in-house tech/rep to look at/replace the unit?

    3. We ONLY have Company A service the unit. No one else has touched it.

    4. Any additional direction I could take on this frustrating problem?

    Thank you, in advance, for your assistance!

    Kind regards-
    Beachgirl
    Last edited by beenthere; 03-05-2017 at 07:52 PM. Reason: Prices

  2. #2
    Join Date
    Mar 2013
    Location
    Billington Heights, NY
    Posts
    19,139
    Post Likes
    Pricing is not allowed here.

    That said, call the manufacturer and ask for a certified trained company and/or rep to look at your installation. It's likely, with that many failures, it's not a blower problem.
    This forum requires that you wait 20 seconds between posts. Please try again in 50 seconds.

    Experience - knowing when to get the hell out of the way and plug your ears. "Don't be a sissy. Turn it on!"

    Pecmsg - "NEST should only be used with 3-M filters to guarantee total destruction of the equipment!"

    Poodle Head Mikey - "the world is well populated with the unknowing and the uncaring and the stupid."

  3. #3
    Join Date
    May 2008
    Location
    Wichita, KS
    Posts
    44
    Post Likes
    It's not normal. There must be another issue. We are dealer for FPX and we NEVER see that sort of callback on blowers.

    As with ANY Hearth Appliance, you SHOULD have an annual service call by a qualified technician. That is detailed in your Owner's Manual.



    Quote Originally Posted by beachgirl View Post
    Greetings!

    We purchased a new Xtrordinair gas fireplace insert (don't have exact mod # but it is very similar to Xtrodinair model #564 HO GSR2 from "Company A" in April 2000. It was also installed by Company A. We run the unit off and on for approximately 6 months of the year- depending on the weather. Since installation in April 2000, we have had to replace the blower on the unit six or seven times- I have lost track. It has just gone out again (now blower #7 or 8). Parts and labor run about $ each time. The last time Company A came to fix the unit, they installed a rudimentary "heat shield" in front of the blower to guard the blower from direct heat from the flame, thinking that maybe the heat from the fireplace was causing the blower to go out. I found this strange... I would say that we were able to get a little bit longer use out of this last blower - the one with the "heat shield" protecting it, but not anything spectacular- maybe 6 months longer. Company A also said that WE should clean the blower itself once a year, however, the last technician noted that there is no way for the residential consumer to clean the blower as it is totally inaccessible- the fireplace has to be taken apart in order to do this. Cleaning the blower once a year would require a service call each time @$ a pop. In addition, it was noted that two of the 6 or 7 blowers that have died were not dirty, so the theory that the dirt is causing the blower to die doesn't always hold true.

    I have read that the typical life of these blowers is about 60,000 hours?? By my calculations, we are getting about 6000-7000 hours out of each blower. I have several friends who also have this same type of Xtrordinair fireplace (for many years) and they have not had to replace a blower yet. I have searched the internet to see if this has been "an issue" for Xtrordinair and have come up empty- so I see this as an anomaly.

    So, in summation, is this normal to have to replace the blower every 2-3 years?

    My questions:

    1. Each time Company A comes to replace the blower, I ask the technician to check to see if there is something else causing the problem- the thermostat, wiring- SOMETHING! Each time, they say, no- it's just the blower and to my knowledge, never check anything else. Should I be asking different/additional questions when they come this time? Could there be something else triggering the blower to poop out so soon and over and over again?

    2. I reached out to the maker of Xtrordinair two blowers ago and they sent me a blower at no charge (which was really nice) but I still had to pay for the labor- and the problem continues every 2-3 years. Should I press the manufacturer to send out an in-house tech/rep to look at/replace the unit?

    3. We ONLY have Company A service the unit. No one else has touched it.

    4. Any additional direction I could take on this frustrating problem?

    Thank you, in advance, for your assistance!

    Kind regards-
    Beachgirl
    Bart Ogden
    Wichita, KS
    CSIA Certified Master Chimney Sweep
    CSIA CDET Dryer Exhaust Technician
    NFI Master Hearth Professional

    Notice: Advice given is general in nature. Local laws and ordinances may govern and/or supersede the information and recommendations provided. Final determinations are the responsibility of a local qualified industry professional with first-hand knowledge of the situation, and the AHJ.

  4. #4
    Join Date
    Mar 2017
    Posts
    11
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    I think it is not a big issue.

  5. #5
    Join Date
    Apr 2017
    Posts
    10
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    You can take help from professionals.

  6. #6
    Join Date
    Jun 2017
    Posts
    13
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    1. If there is an adjustable fan speed control (commonly known as rheostat) underneath the unit, make sure that rheostat is turned to high and left in that position.
    2. Blower power is received from the module, they call it The Integrated Fireplace Control (IFC) I would look into this next
    3. How do you turn on your fan? Automatic or remote?

    After the first blown motor I would have looked into wiring schematics
    After the second blown motor I would have replaced the IFC with the motors and called factory/engineers
    After the third time I want an engineer at the call
    All else fails it's time for a career change

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