New guy here, so you may have covered this once, but scanning way back, I didn't see a reference.
I have a Heatilator NG fireplace. It's 1.5 years old, but only about 10 hours on it. Model ND4236.
Basically the problem is that I can't change the flame from Low to High. When I click the remote I hear the (solenoid?) click, but the flame doesn't change. I can change the fan speed and set temp limits with the remote, but the flame doesn't change. I've clicked it a dozen or so times, thinking it may be stuck and work loose, but nothing. The main gas valve is full on and the "pilot/gas" knob is full on.
I turned off the pilot last Spring and haven't used the fireplace since. When we lost power a week ago, I turned it on and found this problem.
The Hi/Lo solenoid, itself seems to be working, but whatever it controls isn't. Is this something that can be homeowner replaced? or are there gas pressure adjustments that need to be done?
I called the company that installed it and they want $150 plus parts to make a service call. So I thought I'd check here first.
Thanks for any information.