Value in Wholesalers

[JamesJC]

i am actually a former field person, worked in the industry for about 7 years been around the trade my entire life....i now work for a wholesaler, the company that i work for are very good to their contractors...thats why we have been around for 40+ years!, we at the counter are not dummies, we are knowledgable even if my spelling is not all that correct, this company will train us on upcoming parts and brands, if you want some insite into the company i would for go to www.tackaberry.com, we will go out of our way to find almost anything you want at reasonable prices...we do not beat around the bush....we are there to to keep the trade thriving!
thank you and goodnight
James

[clintkennon]

i am actually a former field person, worked in the industry for about 7 years been around the trade my entire life....i now work for a wholesaler, the company that i work for are very good to their contractors...thats why we have been around for 40+ years!, we at the counter are not dummies, we are knowledgable even if my spelling is not all that correct, this company will train us on upcoming parts and brands, if you want some insite into the company i would for go to www.tackaberry.com, we will go out of our way to find almost anything you want at reasonable prices...we do not beat around the bush....we are there to to keep the trade thriving!
thank you and goodnight
James

Next time Im over your way ill come by and see you james. By the way not all counter guys are bad.

[JamesJC]

Next time Im over your way ill come by and see you james. By the way not all counter guys are bad.

well thanks, btw we are a very respected company with lots of true contractors that will support us through thick and thin...TLCHVAC i think will agree with that!

[jpb2]

You say that like it's a bad thing...


.

At your age its my prayer for you

[JamesJC]

who was that directed to?

[andserco]

Hey Jeff, looking at ur avatar, hell if you dropped a biscuit would it even hit the floor before it was eaten....

CORRECTION............

The above comment was for Jeffs old avatar of his dogs, not his new one of him and his wife........

[jpb2]

No probs craig I'll put angus back up.

[whec720]

For wholesalers, the counter sales people will make or break you. In Rochester, NY, I go to Nohles. The counter guys know their stuff and provide speedy service. That makes the difference.
BTW, I know they are called Meier Supply now, but will always be Nohles to me.

[Jax]

The supply house has a fairly simple job. Supply what I need, get it to me when I need it, and charge me a fair price. In don’t mind if you are a little higher on some things, just don’t screw me because you only get one chance. And take care of warranty. That is it.
Don’t waste my time with unnecessary calls to chat when I am working.
Don’t send me Christmas gifts.
Don’t offer cruises that I don’t have time to take. I don’t want to be paying for others.
And here is the really big DON’T!!
Don’t allow your sales people to carry on social conversations while customer are waiting.

[JamesJC]

where i work...we know you want to get out there and work...we try and get you in and out quick, we have been around for 40+ years, one guy just retired from working there since day one, it is a family run business and will always be a family business, and we take care of our contractors! by offering training sessions and meet and greets with people from companies such as honeywell, kerr, armstrong, simpson and so on....we are there to support our friends(contractors) and believe me if you think something is priced too high we will do to the best of our ability to get you it at a fair price!

[WhoIsThat?]

just don’t screw me because you only get one chance.

Game Theory says if you are going to meet a person only once you should take what you can get, but you should be fair if there will be more meetings in the future.
From this, I guess you should give the counterperson the impression that you will be returning.

A gas station pump guy by Newark Airport on the NJ turnpike overcharged me and smirked the whole time. He figured we were in a hurry and would never be back to that station.
So I said, with my own smirk, "Be seeing you" and watched the smirk go right off his face.

I got my refund from the station manager on the way back but I was unable to provide the description that the manager naturally asked for. Won't make that mistake again.

[jpb2]

This has been interesting. What I understand is provide support and stay out of the way. How many would be willing to listen to business advise or design help ? This is what I do

[dan wong]

This is what I like to see:
1) Wholesaler should have strict policy; sell only to licensed contractor on file; if buyer is not on file; they would require producing a licenses before purchase. I understand they wanted to be helpful, I also understand they don’t want potential buyer go to competition; so the solution is; retail price; if buyer is not a registered contractor or unable to produce one upon request; i.e. moonlighter, handyman. Retired or former person in this trade. They should have a retail price for non license people.
2) One stop shop to the extend possible.

3) Tech support; at lease one person should be very knowledgeable on product they sell. Not this; here is an 800 number to….
4) Quick service. Knowledgeable staff.
5) Good web site where we can easily look up parts, availability, and price. (Grainger is a good example) (pass word protected of course).
6) Contractor can down load invoice, statements, or image copy of invoice (password protected)
7) Periodic training seminar. (low fee)
8) Competitive pricing.
9) Reasonable stocking level.