While on the topic of the unions, I'd like to throw a few more pennies out for thought, here.
Education. How can the union claim to have the best education when they never covered basic refrigeration? Charging charts and other charging methods? Manuals D and J?
I'd never even heard of Manuals D or J until I came here. Still haven't seen either.
Propaganda. I understand the whole "Do it right the first time" thing, but we just lost an apprentice who thought that he was gods little gift to us. He had about 6 years in, total, was in his 4th year. He thought that every non-union service guy was an idiot, no matter how good he was. He didn't have a card, so he was dumb.
If we're going to say that we're the best, then we need to PROVE it, then say it, not the other way around.