Quote Originally Posted by Jollyone4 View Post
Im not so sure why you are disappointed...heat pumps are set up to give you the highest efficiency. They are set to call for backup heat when they can no longer supply the highest efficiency to you the home owner. Often this is around 30F
Heat pumps do have the ability to tell you gas/oil furnace to "help out" - this is what I was really wondering. I am not sure there is anything wrong with my system, if the heat pump calls for aux heat because it cannot "keep up" then maybe mine is working as it should. I was under the impression that the thermostat controlled this and only called for Aux heat if the heat pump was not getting the house up to temp fast enough...