I love the stove. It's beautiful and works fine except for cleaning the firepot. The cleaning rod opens the firepot floor just fine and the floor appears to be clean. The problem is when I attempt to close the floor, the rod does not close the floor completely. I have scraped the opening and the floor, but that doesn't seem to help. What does work is to continue to open and close the door many, many times. Suddenly, apparently by accident, it closes. I am convinced that it is not a problem with dirt, but I am stumped. Any help would be appreciated as I'm tired of spending more time closing the floor than it took to clean it. Thanks.