I have had two Ilon e3's lose their schedules in the last week. Here is what is happening. Our customers are configuring their schedules through the ilon. One particular ilon, the customer would input their schedules and lose them again almost daily. These are both between 8 months-1 year old, so they are not too old. Both have been updated to 3.02.20.
In the case of the one losing schedules daily, we replaced their ilon. Before doing this, I copied the eventScheduler.xml file so I could copy it to the new ilon. Everything seemed to be fine, but the customer stated that those were their original schedules from more than 4 months ago, in which they had used the nvoOccState instead of the nviOccCmd.
On the other ilon, this past Thursday, the customer called and said all of his schedules were gone. I verified through the web interface that there were no schedules. I then went to the .xml file and sure enough, it was just a 1kb file. While the eventCalendar and Loggers, etc were still there, the only thing that got corrupted was the Scheduler. To make it more bizarre, his units still shut off at 4pm as was originally scheduled.
We have 25-30 of these units all over Florida. We have never had this problem and now two in one week. Called Echelon, which was no help at all and had no solution. Has anyone else had this happen? My thoughts on it now is that there is a problem with the Echelon firmware. Somehow, these schedules are getting backed up in the flash memory which is the only way I can explain the units turning off at an originally scheduled time even though the .xml file is blank. Same with the fact that the other webserver "restored" the original, incorrectly configured schedules.
Anyone have any thoughts?????