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  1. #1
    Join Date
    Oct 2008
    Wilmington, Delawhere
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    Proposal Question

    I received a proposal for replacing my oil furnace and a/c with a Carrier Performance oil furnace and either a Performance or Infinity heat pump.

    The proposal notes a one-year contractor parts and labor warranty for the furnace as well as Carrier's lifetime heat exchanger warranty. There is no mention of Carrier's five-year parts warranty that is listed in all its literature.

    Why would an authorized dealer not include the five-year warranty with its proposal?

  2. #2
    Join Date
    Sep 2008
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    Thumbs up The best that I know is:

    Parts AND labor are covered by Carrier for one year. PARTS are covered for five years through Carrier. The labor is NOT covered but for one year. You can buy a parts AND labor five year policy through Carrier for a very reasonable cost. This policy is underwritten by Carrier, not a third party.

    Your installing dealer guarantees the INSTALLATION.

  3. #3
    Join Date
    Jan 2004
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    Carrier doesn't provide a 1 year labor waranty on parts.

    The installing contractor does.

    It may be just a simple omission by the contractor.
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    How many times must one fix something before it is fixed?

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