I have a couple of Distech RTU-L Controllers where the service pins don't register in the JACE. We have also tried do an "Identify" and nothing happens. We tried known working ones in their place and the service pin worked on those, so we know it's not a network wiring issue.
Distech wants me to Flash the device. Here's what they said to do:
You will need to flash the device, so remove power to the RTU-L, remove the top, in the middle there should be 2 prongs that will need to be jumped, once jumped together, power up the RTU-L, you will notice the service light blinking rapidly, once it stops, power down the RTU-L and remove the jumper and power back up. At this point the device is completely flashed. You can go ahead and add the APB and XIF again, and this time the service pin should work.
These are the ones in the metal enclosures and I don't see any pins. Can someone shed some light on this please?