Here goes! (Chiller tech on BAS speaking)
1.customers computer crashes.
2 cust. gets new comp. finds old backup and downloads on new computer.
3. will not comm to BCU
4. reset BCU & loose comm from BCU to everything.
5. Jack around till midnight trying different things, changed all address at each device and changed back then they started talking. (heck, lets just paint the plastic covers green and see if that works) No offence but you guys must all be on crack to work on this stuff because I know you cant use logic or reason
6. after screwball repair, download service patch that is on my laptop (mine does talk to BCU)to customers computer. customer comp will talk for an instant on start up then comm is gone again!
I did have a crack head Tracer guy with 20 years exp helping but he is lost now. any adeas? Maybee turn the UPCMs upside down or some crazy crap like that???