Well it goes like this guys I got a bunch of stores I service with big H remote units and some self contained crap.Well a GVS---- dies so the owner said I want a new one.O.K. if you insist !! well close to 7 months later during defrost water pours all out on the floor and inside the unit .So it's under warranty so I call the Big H they say fix it and send us the bill ,wow that was easy !! So I find where the electrical sealtite passes through the evaporator pain the caulking has a big gap allowing water to leak down instead of going down the drain.Shut it down for a day pull it apart caulk it check drain all o.k. So today I get a deny on the warranty claim due to the fact the self contained unit was MFG. in 3-07 .I purchased it through The big H's distributor and took deliver on 2-08 .What the hell kind of crap are they trying to pull??? Does all the big H warranty stuff go this route??? I resent the delivery invoices and going to place a call to the distibutor on Mon. Rant over!! the Big H sux!!!