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"Open is as open does." - Forrest Gump "Can't we all just get a Lon?" - Garry Jack "BACnet: integration or interrogation?" - The Janitor "Open protocols? You can't handle open protocols!" - Nathan R. Jessup “What’s that? Aaa… open protocols? Don’t talk about…. open protocols? Are you kidding me? Open protocols? I just hope we can hardwire an interface!” - Jim Mora http://www.youtube.com/watch?v=U7fjDS0jKiE
I have a small grocery chain that has one store with Novar controls. The installation company finally gave the chain's one service tech a password that allows him to make changes. He contacted me to see if I can help him with uploading and downloading the program in case of disaster. I told him I would see what I could do...
I have installed Novar systems in Wally Worlds, have been Novar certified and have the Wally picture badge, but Wally training doesn't cover upload/download. This has been the 2nd situation in the last year of me thrust into the middleman position between a customer and a Novar installation company, the first being a movie theatre that was part of a huge chain, but was sold to a small independent. I was able to help the theatre people to get them cooling, but wouldn't get involved in the politics. I do lots of control work for this grocery store chain, so..... without stepping on anyones toes by giving my humble opinon of control companies holding owners at gunpoint, I sincerely ask for any help any of you can provide me with.
Guys, I have a customer that has Novar I Scope and they just called yesterday because when they log on to thr system they get a message that says Unit #1 has lost its download, any ideas? Does anyone have an I Scope manual that they could send me? The only books onsite are for Logic One and Site Pro and they aren't very helpful.
"Unit 1" would be the main executive module which has lost it's database. A download of the site database will need to be performed (load change download) using ess.32 software. Iscope cannot download it. I would suspect a battery failure on the executive module. Without the executive online your building controllers are running in a stand alone mode.