Hello, I had a professional company install a new 4 ton Payne unit last April (2007). I have a heat pump in my house. Wednesday night it stopped cooling so I called another company because they were able to fit me in their schedule yesterday. The repair tech inspected the unit and the coil is leaking badly in 2 places. He used some device and you could visually see the cracks on the inner side the unit is a double coil unit. What warranty does this unit have ? The Tech called the manufacturer and they told him based on the serila # that the coil was covered but what about the cost to replace it and the freon gas etc ?
IF the coil is warranted should it cover the labor cost to repair and the gas ? Please Respond. The original installer did not give us any warranty paper when installed. We do however have a company statement that has the serial number and the cost as the PAID receipt.
Help what should I do ?