I have found work like this before. I always call the owner of the service company.
Usually the owner is just a jerk about it and I put them on my poop list. But occasionally you'll find an owner who's just become complacent and the employees just aren't doing the work. There's no excuse for that, but the owner might just need a wake-up call.
This is why we provide pictures and videos of our work. The customer can't know what he can't see.