Hello friends -
I'm a homeowner who made the unfortunate mistake of hiring a "friend of a friend" to install a new central air conditioning system. Several thousand dollars later, it is not cooling as well as the 20 year-old unit it replaced. In the future, I will always use a reputable business (with trucks, advertising NATE certification, etc), but for now, I would like to ask the community's advice on what I should do next. I very little money left to get this right.
Here is a brief summary of the installation:
- House is 2700 SF, located in Austin, Texas
- 5 ton compressor outside, vertical furnace and coil above in the garage closet
- Hard duct with returns in the crawl space (existing, did not replace)
- New equipment is Heil R410A- 16 SEER, two-stage outside unit with Copeland scroll compressor (model DXT+), Furnace is 80% efficiency (model H8MPV), Coil is also Heil. The guy who installed the new system highly recommended Heil mainly because he was supposedly familiar with their equipment and could pick it up from a local distributed.
- Stat is Honeywell TH8000 series touch screen with humidification
An here is whatI am experiencing:
- Air is cool, not cold - only able to make house 20 degrees cooler than outside (95 outside, 75 inside at best)
- Air feels damp
- System seems to run 24/7
- Just change the filter for the first time and noticed it was soaked with water and water appears to be accumulating near the coil
The guy who installed it came back for a half day but say it's beyond his skills to get it working right. Could be a bad coil, compressor, or something in between. My wife is angry at me for being such a numskull, I am angry at the installer. Please tell me what to do.
Thanks in advance.