Page 2 of 2 FirstFirst 12
Results 14 to 25 of 25
  1. #14
    Join Date
    Jul 2006
    Location
    Virginia
    Posts
    4,627
    Quote Originally Posted by y7turbo View Post
    why charge no labor?

    if he had to bypass a delay to get the condenser to run, that condition was not present at the time of service.

    **** happens man .
    your right probably was not stuck onfirst call but trying to explain to ho can be difficult just try to keep ho happy

  2. #15
    Join Date
    Feb 2006
    Location
    Tn.
    Posts
    1,344
    Quote Originally Posted by addamsmasher View Post
    Yesterday I went to a call, compaint was suction line was icing up. I got there and found several problems:

    1.) The 3M Ultra Allergen filter they were using was dirty

    2.) In addition to filter above someone had put filters in all the RAG's

    3.) Almost all of the registers in the basement and first floor were closed.

    4.) The system was about a pound low on Freon.

    I checked the indoor coil, it was clean. I undid all the things listed about and when I left the indoor coil was fully refrigerated, I had proper superheat. Well....

    I had to go there again today for the same problem, well the problem was that the contactor was permanently stuck in. I felt like **** and like a complete moron that I didn't catch that yesterday. This customer keeps a low set point on their t-stat (70 degrees) and I could almost swear that the o.d unit had shut off because I had to bypass the 5 min delay when I put it in heat to thaw the coil. I take callbacks as the ultimate humiliation and feel like I made a rookie mistake. Did I?
    forget about it. Thats one way to learn by mistakes. Is for me anyway.
    watching some of Payson's videos makes me feel like a rookie sometime

  3. #16
    Join Date
    Mar 2005
    Location
    Houston, Texas
    Posts
    11,863
    Quote Originally Posted by y7turbo View Post
    why charge no labor?
    Punishment. We all know what a contactor cost. Eat the cost of the contactor, no labor, it's good for customer relations.

  4. #17
    Join Date
    Jan 2004
    Location
    Lancaster PA
    Posts
    67,913
    yep, you made a rookie mistake.
    yep, you made an experienced tech mistake.

    You didn't check the contactor, or cycle it a couple times.
    Now because of this terrible mistake. Oil prices will fall, goverments will be toppled.
    The world will come to an end from the way we know it.
    All because you missed a sticking contactor.



    You were over whelmed by all the obvious causes. You missed one of the not so always obvious ones. The customer was inconvienced.

    Life will continue.

    Caulk it up as a lesson from the school of hard knocks.
    Contractor locator map

    How-to-apply-for-Professional

    How many times must one fix something before it is fixed?

  5. #18
    Join Date
    Feb 2006
    Location
    Tn.
    Posts
    1,344
    [QUOTE=beenthere;1959422]yep, you made a rookie mistake.
    yep, you made an experienced tech mistake.

    You didn't check the contactor, or cycle it a couple times.
    Now because of this terrible mistake. Oil prices will fall, goverments will be toppled.
    The world will come to an end from the way we know it.
    All because you missed a sticking contactor.



    You were over whelmed by all the obvious causes. You missed one of the not so always obvious ones. The customer was inconvienced.

    Life will continue.


    yo you get my PM to you.? Is this feature working?

  6. #19
    Join Date
    Jan 2004
    Location
    Lancaster PA
    Posts
    67,913
    Got it.
    Contractor locator map

    How-to-apply-for-Professional

    How many times must one fix something before it is fixed?

  7. #20
    Join Date
    Mar 2008
    Location
    20141
    Posts
    1,152
    Quote Originally Posted by the dangling wrangler View Post
    Punishment. We all know what a contactor cost. Eat the cost of the contactor, no labor, it's good for customer relations.

    Well you guys will love this, inspite of the fact that I told my boss that I would run the call pro bono, he insisted that I inflate the price of the contactor, show a 20 dollar discount on the contactor to make the customer think they were getting an "I'm so sorry" discount and then charge them half hour of labor. I couldn't believe it.

  8. #21
    Join Date
    Jan 2004
    Location
    Lancaster PA
    Posts
    67,913
    Hopefully, your customer isn't reading this forum.
    Contractor locator map

    How-to-apply-for-Professional

    How many times must one fix something before it is fixed?

  9. #22
    Join Date
    Mar 2008
    Location
    20141
    Posts
    1,152
    I wish they were, I found the whole situation disgusting. It's a real drag, you know working for someone like that in spite of the fact that I have what "most techs wish for" as you put it in another thread. I'd take 20% less to work for someone more righteous, do you own your own biz?

  10. #23
    Join Date
    Jan 2004
    Location
    Lancaster PA
    Posts
    67,913
    I'm a one man show.
    Contractor locator map

    How-to-apply-for-Professional

    How many times must one fix something before it is fixed?

  11. #24
    Join Date
    Mar 2005
    Location
    Houston, Texas
    Posts
    11,863
    Quote Originally Posted by addamsmasher View Post
    Well you guys will love this, inspite of the fact that I told my boss that I would run the call pro bono, he insisted that I inflate the price of the contactor, show a 20 dollar discount on the contactor to make the customer think they were getting an "I'm so sorry" discount and then charge them half hour of labor. I couldn't believe it.
    We all have different business practices. If that's the way he does his, so be it . I flat out wouldn't do things his way. He signs the checks, so do things his way.

  12. #25
    Join Date
    Mar 2005
    Location
    Suppy NC
    Posts
    4,513
    in that case i hope he is going to pay you for your time

    probono imo only goes if the costomer is down on luck or realy poor and just plain needs someone to give them a break. Some times it is nice to help out someone less forumet

    recall is still running time plus parts in most cases and billable doth ways

    welcome to hard knocks it is the best school you will ever attend

Page 2 of 2 FirstFirst 12

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Comfortech Show Promo Image

Related Forums

Plumbing Talks | Contractor Magazine
Forums | Electrical Construction & Maintenance (EC&M) Magazine
Comfortech365 Virtual Event