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  1. #14
    Join Date
    Jan 2004
    Location
    Lancaster PA
    Posts
    67,717
    Boith compressors don't get replaced on mechanical break downs.
    R22 is NOT being taxed out of existance.

    It doesn't have a high tax rate.

    The price increase is from the manufacturers, not teh goverment.
    No reason to ask for another unit.
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    How many times must one fix something before it is fixed?

  2. #15
    Join Date
    Jul 2007
    Posts
    122
    Quote Originally Posted by Gunnery Sergeant Hartman View Post
    If you buy a new car, two weeks later there is an engine problem, do you get a new car?
    We have replaced several cars when the situation calls for it. The bottom line is to keep the customer happy within reason. You have to look at the long term, as opposed to short term profits. It can be a gamble, but more times you'll win than lose.

  3. #16
    Join Date
    Apr 2008
    Location
    Florida
    Posts
    33

    always someone

    should have quoted the guy flaming a very respectable company but anyways
    I feel the service tech did the job just as I would have performed this. The fact that the system doesn't use r410a doesnt discredit anything. What was chosen could have been becuase the price could have been cheaper maybe the customer had the option to go r410a but chose not to. Bottom line they came out did what was neccesary, customer was happy.
    p.s
    if your car has a ding in it would the body shop fix it or change the entire door?
    Correct answer fix it and you the customer will be very satisfied if done properly
    So next time your company changes a 2nd stage compressor change the start run caps and everything else that is still functioning correct

  4. #17
    Join Date
    Jul 2005
    Posts
    435
    One would think the tech evacuated the sysem. This should have gotten rid of any moisture. BTW he only needs an 8year labor warranty since the XL19i has 10 years on all parts and 2 years labor when installed as a system.

  5. #18
    Join Date
    May 2008
    Posts
    15
    Doesn't Amana have a Lifetime compressor warranty and a lifetime condenser replacement warranty if the compressor fails? Maytag units carry a 5 year unit replacement if the compressor fails...so replacing a premium unit when the compressor fails in olny two weeks is not some far- fetched idea....it's reality and SOP for many companies.

  6. #19
    Join Date
    Jan 2004
    Location
    Lancaster PA
    Posts
    67,717
    This is not any of those brands.

    So the policy of those brands doesn't really matter.
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    How many times must one fix something before it is fixed?

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