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  1. #1
    Join Date
    Jul 2008
    Location
    TX
    Posts
    32

    Why does Goodman get a bad rap?

    A tech that recently serviced my (now-dead) system had nothing good to say about Goodman. I've seen a number of negative comments about Goodman on this forum and elsewhere on the web.

    I'm curious for a couple of reasons:

    1) I'm completely clueless to all things HVAC-related.

    2) I just had an Amana system installed and as I understand it, the Amana brand is owned by Goodman.

    Curious in Texas...

  2. #2
    Join Date
    Jan 2007
    Posts
    51

    My Opinion

    Because they allow there products to be sold to novices. You as a consumer can order a Goodman online. Having the inexperienced install an HVAC system is a recipe for disaster. That simple.

  3. #3
    Join Date
    Aug 2004
    Location
    North Richland Hills, Texas
    Posts
    14,914
    Partially because at one point their quality and performance was inferior to most of the rest of the industry, and they were priced accordingly, so they became popular due to their price.
    I don't recall Goodman claiming to be anything more than the least expensive equipment you could buy in those days though.

    They have made great strides in the last few years, and most of their stuff is now at about the same quality level as anyone else, and their equipment has similar performance to others.
    They have achieved price parity with some of the "name" brands too.

    But mostly they got a bad rap because of installations like this:
    http://www.hvac-talk.com/vbb/showthread.php?t=175624

    This:
    http://www.hvac-talk.com/vbb/showthread.php?t=156967

    And this:
    http://www.hvac-talk.com/vbb/showthread.php?t=156968
    If more government is the answer, then it's a really stupid question.

  4. #4
    Join Date
    Nov 2000
    Location
    Eastern PA
    Posts
    68,940
    Because of a few blowhard posters who won't allow discussions about Goodman to exist without their hijacking the thread for their own personal whine-fest. Painson and milkdud will be along shortly to tell how Goodman is destroying the world

    In the meantime; anyone with half a brain can do the math that Goodman has not sold more equipment then any other single branded equipment manufacturer by being anywhere near as faulty as the few brand bashers try to make Goodman out to be.

    If this crap continues, this site will wind up being taken over by those brand bashers who will not allow rational discussions to take place on any thread.
    Government is a disease...
    ...masquerading as its own cure…
    Ecclesiastes 10:2 NIV


  5. #5
    Join Date
    Aug 2004
    Location
    North Richland Hills, Texas
    Posts
    14,914
    Quote Originally Posted by RoBoTeq View Post
    In the meantime; anyone with half a brain can do the math that Goodman has not sold more equipment then any other single branded equipment manufacturer by being anywhere near as faulty as the few brand bashers try to make Goodman out to be.
    Well, the Goodman 13 SEER condensers and heat pumps I've put in this year better be good, they cost me more than Trane XR13 units do!
    If more government is the answer, then it's a really stupid question.

  6. #6
    Join Date
    Mar 2001
    Location
    North Carolina
    Posts
    428
    I never understood how a Tech can go to someones home and trash talk the brand the customer has installed when the problem more often then not is poor installation or service. It's the corner cutters that are to blame for the bashing, blame the unit instead of themselves for cutting corners. Good way to make a homeowner feel good about calling you tell them they have a piece of junk when its all in your head. Can't believe any tech would bash it one of the easiest pieces of equipment to service and maintain.

  7. #7
    Join Date
    Aug 2007
    Location
    East central Indiana
    Posts
    75
    Quote Originally Posted by mark beiser View Post
    Partially because at one point their quality and performance was inferior to most of the rest of the industry, and they were priced accordingly, so they became popular due to their price.
    I don't recall Goodman claiming to be anything more than the least expensive equipment you could buy in those days though.

    They have made great strides in the last few years, and most of their stuff is now at about the same quality level as anyone else, and their equipment has similar performance to others.
    They have achieved price parity with some of the "name" brands too.

    But mostly they got a bad rap because of installations like this:
    http://www.hvac-talk.com/vbb/showthread.php?t=175624

    This:
    http://www.hvac-talk.com/vbb/showthread.php?t=156967

    And this:
    http://www.hvac-talk.com/vbb/showthread.php?t=156968
    I agree with Mark.

    When I was in trade school I heard a lot of bad things about Goodman. It was referred to as Junktrol.

    But when I got out in the field I found that Goodman equipment had basically the same components as the other brand units.

    I believe Goodman got a bad rap from bad installs.

  8. #8
    Join Date
    Dec 2001
    Location
    Ocean Pines, MD
    Posts
    6,983

  9. #9
    Join Date
    Jul 2008
    Location
    TX
    Posts
    32
    Great replies and feedback guys. Good and interesting info - especially the detailed photos from Mark Beiser.

  10. #10
    Join Date
    Jan 2004
    Location
    Lancaster PA
    Posts
    67,903
    Quote Originally Posted by calebj77 View Post
    Because they allow there products to be sold to novices. You as a consumer can order a Goodman online. Having the inexperienced install an HVAC system is a recipe for disaster. That simple.
    You can buy any brand online.
    Contractor locator map

    How-to-apply-for-Professional

    How many times must one fix something before it is fixed?

  11. #11
    Join Date
    Dec 2007
    Location
    Ohio
    Posts
    2,875
    Quote Originally Posted by beenthere View Post
    You can buy any brand online.
    Damn it
    I need a new signature.....

  12. #12
    Join Date
    Dec 2007
    Location
    Ohio
    Posts
    2,875
    Quote Originally Posted by calebj77 View Post
    Because they allow there products to be sold to novices. You as a consumer can order a Goodman online. Having the inexperienced install an HVAC system is a recipe for disaster. That simple.

    You can get ANY make of equipment off the internet....not just Goodman
    I need a new signature.....

  13. #13
    Join Date
    Dec 2006
    Posts
    85
    Quote Originally Posted by mallard View Post
    A tech that recently serviced my (now-dead) system had nothing good to say about Goodman. I've seen a number of negative comments about Goodman on this forum and elsewhere on the web.

    I'm curious for a couple of reasons:

    1) I'm completely clueless to all things HVAC-related.

    2) I just had an Amana system installed and as I understand it, the Amana brand is owned by Goodman.

    Curious in Texas...
    I had the exact opposite happen. 2 techs, 2 separate occasions, tell me that they think Goodman is the best thing out there (since they bought Amana) ...as they serviced my Lennox, installed by their company.

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