Page 1 of 3 123 LastLast
Results 1 to 13 of 34
  1. #1
    Join Date
    Jul 2008
    Posts
    8

    Unequal Replacement?

    My 3 ton Goodman coil (H-36F) was replaced under warranty. I was surprised to peek in the attic to find it had been replaced with a 1.5-2 ton coil (CSCF1824N6). Both the installer and the Goodman distributor insist that this is the correct replacement for the 3 ton coil installed in 2003.

    Is this fair, and how do I solve the problem if the installer and distributor stick to their story? No response from Goodman Manufacturing customer service ...

  2. #2
    Join Date
    Feb 2008
    Location
    Waffleville
    Posts
    10,339
    what is the model number of your OD unit?
    If Guns Kill People, Do Pencils Misspell Words?

    http://www.youtube.com/watch?v=An2a1...eature=related

    Before we work on artificial intelligence why don't we do something about natural stupidity?

  3. #3
    Join Date
    Apr 2007
    Posts
    623
    Actually it is possible that you have the correct coil, Get us the model # of the outdoor unit. If it is a 10 seer, and they have installed a 13 seer coil inside, it may be around a 2- ton and still be matched.

  4. #4
    Join Date
    Jul 2008
    Posts
    8

    outside unit not relevant for warranty replacement

    The outdoor unit is indeed a 10 SEER 2.5 ton Ruud (UAFD-031JAS), and yes their argument is that they've given me a compatible coil and thus fulfilled their obgligation.

    HOWEVER, my argument isn't whether they've given me a coil that will operate with my condenser. My argument is that they have to warranty what was purchased (a 3 ton coil) with the exact equivalent (a 3 ton coil). The warranty is on the equipment, not on system compatibility.

    I'm not an expert, but I know that a coil that has cooling capacity of 18,000-24,000 BTU per hour is not equal to one with capacity of 36,000 BTU per hour. Let's say my next move was going to be upgrading my 2.5 ton condenser to a 3 ton condenser (in fact the installer bid on this too). Will that 3 ton condenser have the same cooling power with an 1824 coil as with a 3 ton coil?

    To carry the argument to the extreme, if I said I don't even want this AC system up and running and I'm throwing my condenser in the trash, does Goodman not still owe me a new 3 ton coil?

    The warranty doesn't say they can give me a replacement condenser that is minimally sufficient to operate with the condenser I have at the time - it says they have to replace broken equipment under warranty. Am I wrong about this?

    Thanks

  5. #5
    Join Date
    Jan 2004
    Location
    Lancaster PA
    Posts
    68,120
    Actually, your wrong. Read the Goodman warranty. Its on a matched system.
    The warranty says, "Properly Matched System".

    Your original Goodman evap coil was not a proper match to a Ruud condenser.
    Neithr is this one.
    But Goodman can void the warranty because of the match if they want.

    It sounds like the contractor that put the original Goodman coil in, just put in what he could get.
    Contractor locator map

    How-to-apply-for-Professional

    How many times must one fix something before it is fixed?

  6. #6
    Join Date
    Jan 2004
    Location
    Lancaster PA
    Posts
    68,120
    Actually, your wrong. Read the Goodman warranty. Its on a matched system.
    The warranty says, "Properly Matched System".

    Your original Goodman evap coil was not a proper match to a Ruud condenser.
    Neithr is this one.
    But Goodman can void the warranty because of the match if they want.

    It sounds like the contractor that put the original Goodman coil in, just put in what he could get.
    Contractor locator map

    How-to-apply-for-Professional

    How many times must one fix something before it is fixed?

  7. #7
    Join Date
    Jul 2008
    Posts
    8
    Beenthere, thanks for taking time to respond, I appreciate it. I'm holding the Goodman warranty certificate in my hand, and the words "match" and "matched" do not appear at all. There is no language at all alluding to the matchup of condenser and coil.

    Here's what it does say: "We will exchange any warrantied defective functional part or compressor that we furnished, upon presentation of said defective part to our distributor, by a certified or licensed technician."

  8. #8
    Join Date
    Jan 2004
    Location
    Lancaster PA
    Posts
    68,120
    I don't have any old copies of Goodman warranty. I can only tell you what the new warranty papers say.

    Double check the wording on yours again. Could be further down the paper.

    You may have a leg to stand on. But hard to say, when it comes to mismatch equipment.
    Contractor locator map

    How-to-apply-for-Professional

    How many times must one fix something before it is fixed?

  9. #9
    Join Date
    Apr 2007
    Posts
    623
    With your current system you are not likely loosing capacity because the surface area of 13 seer coil will allow for a higher tonage 10 seer unit to be connected to it without lost capacity. They are under no obligation to make your system compatible, for future installation of any new equipment. (goodman, that is) And as it has been mentioned, they could have voided your warranty anyway, for it not being part of a matched install, my guess is, they may bring that to your attention, if it goes any further. Besides, if you are thinking about changing equipment, you will most likely get an R410a system with higher efficiency and different refrigerant, so you would need a new compatible coil anyway.
    Last edited by aintitfun; 07-26-2008 at 06:53 PM.

  10. #10
    Join Date
    Jan 2004
    Location
    Lancaster PA
    Posts
    68,120
    Too bad, that new coil isn't any good for a new Goodman 2.5 ton condenser.
    Contractor locator map

    How-to-apply-for-Professional

    How many times must one fix something before it is fixed?

  11. #11
    Join Date
    Jul 2008
    Posts
    8
    Before the 3 bidders on the 3-ton coil replacement knew it was going to be warrantied, they all proposed new 3 ton coils to go with the 2.5 ton condenser.

  12. #12
    Join Date
    Apr 2007
    Posts
    623
    Quote Originally Posted by CJS View Post
    Before the 3 bidders on the 3-ton coil replacement knew it was going to be warrantied, they all proposed new 3 ton coils to go with the 2.5 ton condenser.
    your point being?

  13. #13
    Join Date
    Jul 2008
    Posts
    8
    The only equal replacement of a 3 ton coil with 36k btu cooling capacity is another 3 ton coil with 36k btu cooling capacity. SEER equivalence and matchup to condenser have nothing to do with the manufacturer's binding obligation to exchange the defective 3 ton coil.

    The warranty doesn't say "we will replace a defective unit with a SEER-equivalent unit," and it doesn't say "we will replace a defective unit with a unit that's minimally adequate to operate with whatever condenser the owner has." Instead, it says the manufacturer will exchange a defective unit, period. No court will accept that the obligation has been fulfilled with a coil that has no more than 2/3 the cooling capacity of the original.

    I guess this is more of a contract issue than an HVAC technical issue. Thanks to all for your input.

Page 1 of 3 123 LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Comfortech Show Promo Image

Related Forums

Plumbing Talks | Contractor Magazine
Forums | Electrical Construction & Maintenance (EC&M) Magazine
Comfortech365 Virtual Event