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  1. #1
    Join Date
    Jul 2008
    Posts
    8

    Unequal Replacement?

    My 3 ton Goodman coil (H-36F) was replaced under warranty. I was surprised to peek in the attic to find it had been replaced with a 1.5-2 ton coil (CSCF1824N6). Both the installer and the Goodman distributor insist that this is the correct replacement for the 3 ton coil installed in 2003.

    Is this fair, and how do I solve the problem if the installer and distributor stick to their story? No response from Goodman Manufacturing customer service ...

  2. #2
    Join Date
    Feb 2008
    Location
    Waffleville
    Posts
    10,339
    what is the model number of your OD unit?
    If Guns Kill People, Do Pencils Misspell Words?

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    Before we work on artificial intelligence why don't we do something about natural stupidity?

  3. #3
    Join Date
    Apr 2007
    Posts
    623
    Actually it is possible that you have the correct coil, Get us the model # of the outdoor unit. If it is a 10 seer, and they have installed a 13 seer coil inside, it may be around a 2- ton and still be matched.

  4. #4
    Join Date
    Jul 2008
    Posts
    8

    outside unit not relevant for warranty replacement

    The outdoor unit is indeed a 10 SEER 2.5 ton Ruud (UAFD-031JAS), and yes their argument is that they've given me a compatible coil and thus fulfilled their obgligation.

    HOWEVER, my argument isn't whether they've given me a coil that will operate with my condenser. My argument is that they have to warranty what was purchased (a 3 ton coil) with the exact equivalent (a 3 ton coil). The warranty is on the equipment, not on system compatibility.

    I'm not an expert, but I know that a coil that has cooling capacity of 18,000-24,000 BTU per hour is not equal to one with capacity of 36,000 BTU per hour. Let's say my next move was going to be upgrading my 2.5 ton condenser to a 3 ton condenser (in fact the installer bid on this too). Will that 3 ton condenser have the same cooling power with an 1824 coil as with a 3 ton coil?

    To carry the argument to the extreme, if I said I don't even want this AC system up and running and I'm throwing my condenser in the trash, does Goodman not still owe me a new 3 ton coil?

    The warranty doesn't say they can give me a replacement condenser that is minimally sufficient to operate with the condenser I have at the time - it says they have to replace broken equipment under warranty. Am I wrong about this?

    Thanks

  5. #5
    Join Date
    Jan 2004
    Location
    PA
    Posts
    68,764
    Actually, your wrong. Read the Goodman warranty. Its on a matched system.
    The warranty says, "Properly Matched System".

    Your original Goodman evap coil was not a proper match to a Ruud condenser.
    Neithr is this one.
    But Goodman can void the warranty because of the match if they want.

    It sounds like the contractor that put the original Goodman coil in, just put in what he could get.
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    How many times must one fix something before it is fixed?

  6. #6
    Join Date
    Feb 2008
    Location
    Waffleville
    Posts
    10,339
    Quote Originally Posted by beenthere View Post
    Actually, your wrong. Read the Goodman warranty. Its on a matched system.
    The warranty says, "Properly Matched System".

    Your original Goodman evap coil was not a proper match to a Ruud condenser.
    Neithr is this one.
    But Goodman can void the warranty because of the match if they want.

    It sounds like the contractor that put the original Goodman coil in, just put in what he could get.
    bingo!!!

    man how did this thread make it past this?
    If Guns Kill People, Do Pencils Misspell Words?

    http://www.youtube.com/watch?v=An2a1...eature=related

    Before we work on artificial intelligence why don't we do something about natural stupidity?

  7. #7
    Join Date
    Jan 2004
    Location
    PA
    Posts
    68,764
    Actually, your wrong. Read the Goodman warranty. Its on a matched system.
    The warranty says, "Properly Matched System".

    Your original Goodman evap coil was not a proper match to a Ruud condenser.
    Neithr is this one.
    But Goodman can void the warranty because of the match if they want.

    It sounds like the contractor that put the original Goodman coil in, just put in what he could get.
    Contractor locator map

    How-to-apply-for-Professional

    How many times must one fix something before it is fixed?

  8. #8
    Join Date
    Jul 2008
    Posts
    8
    Beenthere, thanks for taking time to respond, I appreciate it. I'm holding the Goodman warranty certificate in my hand, and the words "match" and "matched" do not appear at all. There is no language at all alluding to the matchup of condenser and coil.

    Here's what it does say: "We will exchange any warrantied defective functional part or compressor that we furnished, upon presentation of said defective part to our distributor, by a certified or licensed technician."

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