Ok I have read and read this post "In the nearly 10 years I was with Goodman, I've never seen a warranty issue that wasn't caused by the contractor or consumer." and I have to say that I am sorry but it comes off the wrong way. I think that you are saying that in the 10 years that you were with Goodman that there were no problems with Goodman backing their warranties other than those created by the contractor or consumer. I misunderstood that as if you were saying that Goodman was flawless and never had a component fail that was not due to the consumer or contractor. I say again to the person who started this post make sure that the company you deal with gets your equipment from a local supply house (not an online store).