Company #1 installed the HVAC in my new home one year ago. Had lots of problems so went with Company #2 for service. Company #2 traced a cooling problem to an issue with the TXV. Before tearing into the unit the prognosis was a) sensing bulb lost charge or b) debris in valve. Plan was to replace valve.

What did he find? a) debris in valve, b) sensing bulb line very kinked and last but not least.........c) equalizer line cap still installed.

Here is a photo of the valve with the cap on.

As a home owner, what should I expect from Company #1?