Sure hope someone can help me unravel my hp problem... Bought a 16 seer American Standard system in Sept 07. They used existing duct work. I also bought a honeywell visionpro thermostat and a whole house air cleaner. Worked fine all winter; I tried the cooling in June and it didn't work. They came out and said coil was leaking and needed replacing....factory defect. They replaced it and it worked that night but next day it wouldn't cool again. They came out and said it had a leak on outside unit from rubbing up against reversing valve. That was 6/11 and 6/13. Then I cleaned the prefilter and collection cell on air cleaner today and when I turned it on again it's not cooling again. It's the weekend so I'll call again tomorrow but that's 3 times in a month a new system that's suppose to be a good system is needing a service call. Is this a bad unit? Is this bad install? Is there something I should be asking these guys? Since the system was installed in Sept of last year for all practical purposes the cooling has only been used...or attempted to be used for a month with 3 repairs now. This seems really wrong but I have no idea what to do. Do I call American Standard and complain? I have new Trane systems in a rental unit I own and in 4 yrs I've never had to have a service call. I know these are made by the same company but somehow I feel I should have got the Trane.
I don't begrudge anyone making a living but my warranty for covered labor is up in Sept. and I really want to get this resolved before then as at this rate of needed service I'm gonna have to get another job to cover service calls on my new hp.
Thanks for any guidance you may be able to give me on what to do.