some times great customer service means blowing off the code. i wouldn't want to be the one to tell the h.o. he wasted half a day making up a pretty pad cause he put it in the wrong place. i'd fire any hand that did tell him. nice install, excellent equipment.
So if you where a contractor you would jeopardize your livelihood and endanger the lives of others to make a customer happy. Now that would be pathetic work ethics.