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  1. #1
    Join Date
    Aug 2007
    Posts
    339

    Confused Replacing service vavles

    Hi!

    I just got a call about two lenox airconditoning units linesets was stolen today. So when I got there the theives had ruined both liquid and suction service valves. My question is it worth my time repalcing the service valves or confince the owner to just by 2 new units. The units are 10 seer I explain to the owner that I would have to change the a-coil because the new units would be a 13 seer. Well the owner is complaining about the price of replacement and just want the service valves replace. Should I do the job? or just walk away?

  2. #2
    First rule in business...the customer is always right. State your position, your concerns....then do what the customer wants. It's not your call.

  3. #3
    Join Date
    Jun 2007
    Location
    Round Rock
    Posts
    3,541
    What's the purpose of throwing a temper tantrum because he doesn't want to do what you want him too? Maybe he doesn't have the money for new condensers and/or coils. If you don't do it, somebody will. It's really no big deal to do it. By the time you sell him 4 valves, a jug of freon by the time you're done and the time to vacuum them down and add filter driers it should be a pretty good take.

  4. #4
    Join Date
    May 2007
    Location
    maryland, baltimore
    Posts
    135
    If the home owner want them fixed, why not? I'm surprised that the condensers were still there, around here they take copper gutters right off the house. While the neighbors watch.

  5. #5
    Join Date
    Jun 2008
    Location
    Florida
    Posts
    26
    Quote Originally Posted by MissouriBound View Post
    First rule in business...the customer is always right. State your position, your concerns....then do what the customer wants. It's not your call.
    I don't agree--but, "the customer is the customer-- the customer my not be right buttttt--the customer is the customer."

    As far as replacing the valves. Do it! As stated earlier -there is good $$ there. Plus the costumer is already pissed off out someone stealing his linesets. Now he may be feeling your taking advanage of the situation.

  6. #6
    Join Date
    Mar 2008
    Location
    Grundy Co. IL
    Posts
    773
    Braze them back up with out the service valves, that will really confuse the next tech., I'm kidding don't really do that, instead try to get Lennox to warranty them!LOL

  7. #7
    Join Date
    Aug 2007
    Posts
    339

    Thanks!!

    Thanks for all of your replys I'm just going to replace the valves just as I've plan.

  8. #8
    Join Date
    Aug 2007
    Posts
    339
    Quote Originally Posted by Jay 41 View Post
    Braze them back up with out the service valves, that will really confuse the next tech., I'm kidding don't really do that, instead try to get Lennox to warranty them!LOL
    I just might do that!!! LOL!!!!

  9. #9
    Join Date
    Aug 2007
    Posts
    339
    Quote Originally Posted by Shark207 View Post
    I don't agree--but, "the customer is the customer-- the customer my not be right buttttt--the customer is the customer."

    As far as replacing the valves. Do it! As stated earlier -there is good $$ there. Plus the costumer is already pissed off out someone stealing his linesets. Now he may be feeling your taking advanage of the situation.
    Thanks for your imput and I'm with you about customers!

  10. #10
    Join Date
    Aug 2007
    Posts
    339
    Thanks you answered my question

  11. #11
    Join Date
    Jul 2001
    Posts
    3,112
    How much is the insurance company paying towards the stolen units?

  12. #12
    Join Date
    Jul 2007
    Location
    Chicago IL
    Posts
    167
    why didn't they take the condensors?

  13. #13
    Join Date
    Aug 2007
    Posts
    339
    I don't know? All I know is they left the condensers. Mybe they were intereasted in the copper linesets only.

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