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  1. #1
    Join Date
    Sep 2011
    Location
    Guangzhou,China
    Posts
    41

    apogee sentinel has not been properly initialized

    I installed the Siemens Insight 3.13 weeks ago with a one-year trial license. It used to be OK, but today it comes out a error of "apogee sentinel has not been properly initialized".

    I reinstall the Insight several times and import the license times too, but the error comes out as usual.

    In the license manager, I can see the license there and the expired date is sep-2016.

    Could someone tell me how to fix this? Thanks.

  2. #2
    Join Date
    Nov 2015
    Location
    Seattle, WA
    Posts
    2
    Do you have any Trane software that also uses the same PC?

  3. #3
    Join Date
    Sep 2011
    Location
    Guangzhou,China
    Posts
    41
    Yes, Tracer Summit v17.

  4. #4
    Join Date
    Nov 2015
    Location
    Seattle, WA
    Posts
    2
    Has this always been the case or was the Trane software added after Insight was installed? There can be licensing issues when Trane software is on the same PC since they use the same Rainbow Technologies backend.

  5. #5
    Join Date
    Sep 2011
    Location
    Guangzhou,China
    Posts
    41
    Looks like so. For I have a laptop with win8.1 and a PC with xp have the same issue. And I tried several time to uninstall insight without success.

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