Help! I am in serious trouble!

[Twilly]

Twilli truly hopes you can resolve your problems, Twilli loves a happy ending

[WorryWart]

You have to be kidding me! A three, hell no! It's a zero, put in by zeros, and supervised by a zero.

Cut you losses now and hire someone that knows what they are doing to repair that cluster. Be prepared to put out some coin.

Or try to contact someone from Goodman Manufacturing. Here's the real test boys. (Many know my opinion of Goodman). If they are such a great company, Goodman should pay to have this cluster done right. Then ban the sale of any Goodman equipment through their distributors to this installing company.

Okay, now I'm a little confused. By and large folks have said that the people that put it in should fix it. So, do I give them a shot at fixing the install and operational problem, or do I cut my losses now?

[Milk man]

I thought you said the owner of the company inspected the work and passed.
So no. I've seen enough in you pictures where you should not invite that company back to your house.

I don't know if Goodman Mfg can do anything for you. I would contact them. The Goodman reps in my area do a good job of trying to make the consumer happy.

[WorryWart]

I thought you said the owner of the company inspected the work and passed.
So no. I've seen enough in you pictures where you should not invite that company back to your house.

I don't know if Goodman Mfg can do anything for you. I would contact them. The Goodman reps in my area do a good job of trying to make the consumer happy.

Yes, he did come by and "inspect" the work. I just was concerned about the proper procedure that you in the field would appreciate. Should I tell him why I'm dissatisfied first, or go to Goodman directly? (I wonder if they would then contact him and give him a chance to "make it right.")

[tinknocker service tech]

Yes, he did come by and "inspect" the work. I just was concerned about the proper procedure that you in the field would appreciate. Should I tell him why I'm dissatisfied first, or go to Goodman directly? (I wonder if they would then contact him and give him a chance to "make it right.")

you saod he was coming today to talk and check things

give him a chance and see what happens first. This guy has done work in you nieghborhood and if he wants more you concerns should be important to him

he knows if you are not happy the rest will hear about it and he also looses

if he is not going to make things right then call goodman and talk to all your nieghbors so they dont become victums also

word of mouth can be a good thing or a bad thing it is his choice

[WorryWart]

you saod he was coming today to talk and check things

give him a chance and see what happens first. This guy has done work in you nieghborhood and if he wants more you concerns should be important to him

he knows if you are not happy the rest will hear about it and he also looses

if he is not going to make things right then call goodman and talk to all your nieghbors so they dont become victums also

word of mouth can be a good thing or a bad thing it is his choice

Yes, he did say when I called him about the drone that he checks his installs after 3 days. That would be today. It is raining though...and Saturday...I guess I should call and verify.

I notice that he signed the install date on the unit, which I guess was his approval of the workmanship. Wish me luck!

[WorryWart]

you saod he was coming today to talk and check things

give him a chance and see what happens first. This guy has done work in you nieghborhood and if he wants more you concerns should be important to him

he knows if you are not happy the rest will hear about it and he also looses

if he is not going to make things right then call goodman and talk to all your nieghbors so they dont become victums also

word of mouth can be a good thing or a bad thing it is his choice

Sorry, forgot to ask...how will I know that he has indeed made it right? I mean, I expect he'll put some sort of effort in. How will I know if it is enough?

[ampulman]

Your heat pump should be elevated, above average snow level for your area.
I can't believe the trap on the drain line hasn't caused you water issues yet, need to get that corrected fast.

Hey Cap, if the pump is working properly, and is equipped with a float switch, what is the source of the water issue? Won't condensate fill the trap and eventually flow out (down) to the pump in any case? Please explain.

AM

[Kevin O'Neill]

Teehee. My life sucks right now (what with my big heat pump experiment disaster), but at least somebody likes me! :-) I guess I'm not as big an idiot as I feel right now...

It is not YOUR job to know how to install a heat pump. That is what you hired HIM for. He should do the things he was paid to do. your problem is not your fault, it is the contractor's fault. He should now fix it.

[Jay 41]

Does anyone know if the pictures could be e-mailed to someone at Goodman, I bet they would be intrested in seeing how there equipment is being installed. Unfortunately, this is the real reason certain manufacturers get a bad reputation.

[WorryWart]

It is not YOUR job to know how to install a heat pump. That is what you hired HIM for. He should do the things he was paid to do. your problem is not your fault, it is the contractor's fault. He should now fix it.

So essentially do I understand correctly that the air flow or humm issue could happen with any installer (who then would troubleshoot and correct the problem), but the horrible install on this unit leads you all to doubt whether the installer can wipe his own nose? (sarcasm intended!) I'm beginning to feel that way.

Someone (was it Jay?) suggested it was an issue of doesn't care or doesn't know better. Perhaps I should be hoping it was an issue of doesn't care. Because then he could fix it!

[WorryWart]

Does anyone know if the pictures could be e-mailed to someone at Goodman, I bet they would be intrested in seeing how there equipment is being installed. Unfortunately, this is the real reason certain manufacturers get a bad reputation.

Yes, any thoughts on how to do that would be appreciated! I had already thought it the isntaller can't/won't fix the issues the Goodman people really need to see those pictures!

[beenthere]

They deserve a chance to make it right.
If you just call another contractor in to fix it. It could be on your dime.

Goodman's website has a contact us. You can probably email pics to them through that.