I live in Charlotte, NC and have a relatively new (less than 5 yrs old) Trane middle-of-the road A/C unit with gas furnace. Last year, it went out in the middle of a heatwave and the diagnosis was that there were ants on my contactor(??). The technician cleaned it and said it might need to be replaced if this happened again.
Properly cautioned, I purchased the twice-a-year maintenence agreement to prevent this from happening again.
Three weeks ago, the technician came out to service the unit, everything was great.
Earlier this week, the A/C went out, this time, the contactor was the blame again...once more with the ant story. (since the argument last year about the ants was that we were in the middle of a drought and the ants were looking for water....and, those conditions do not exist this year...I had not put ant traps out yet). Anyway, I paid for the part, refused to pay for the trip charge and bought ant traps to put all around the unit.
Yesterday, in the middle of a 100-degree heat wave, the A/C is out AGAIN. It will take 2 days for a tech to get here because of the "high volume" of calls.
I am REALLY angry. Not only did I pay high dollar for this Trane unit, thinking that I would be "safe" into my retirement years, but, these people have been here twice in the last month and the stupid thing still does not work.
Tried to search the web for other instances of this ant thing...they swear it is an epidemic here...with no results....and I KNOW that they are going to try to use it for this latest incident.
has anyone else heard of this? My house is not large, about 1500 sq feet, surely not too big for this unit. I am thinking that I am being ripped off and I don't know what to do about it.
thanks for your input