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  1. #1
    Join Date
    Mar 2008
    Posts
    657

    what info should installers receive before getting on the job?

    just wondering what kind of info installers get at other companies. what are you told about the job before you get there. specifcally on a/c changeouts and furnace changeouts.

  2. #2
    Join Date
    Mar 2008
    Location
    Grundy Co. IL
    Posts
    773
    Everything we need to know, and usullay everything we need to do the job is loaded up the night before. Occasionally something does get missed, or forgotten. The only supprises are when customers change their mind about something, or want something added, no big deal.

  3. #3
    Join Date
    Dec 2007
    Location
    Ohio
    Posts
    2,875
    Actually the best info you could give me would be a few pictures of the old AC and/or furnace. You would be amazed at how much I can pick up from just a picture.

    If pictures are not available I didn't need much information. We had pull sheets to get everything for the job together....we also drove a 20 foot box, loaded to the hilt with everything you could possibly need to get the job done.
    I need a new signature.....

  4. #4
    Join Date
    Mar 2008
    Posts
    657
    i suggested the whole picture idea but the service guys acted like this was too much of a hassle. i mean they're making commission on the sale and they can't take the time to take a picture. another prob i run into, is when we upgrade a 80% to 90% furnace i never get a possible length to the flue pipe. am i just *****ing and complaining? lol

  5. #5
    Join Date
    Jun 2004
    Location
    Howell, Michigan
    Posts
    16,173
    Quote Originally Posted by badboyheel View Post
    i suggested the whole picture idea but the service guys acted like this was too much of a hassle. i mean they're making commission on the sale and they can't take the time to take a picture. another prob i run into, is when we upgrade a 80% to 90% furnace i never get a possible length to the flue pipe. am i just *****ing and complaining? lol

    You should get as much info as possible from whoever sold the job.

    All of your major material should be assembled into a pile several days before the job begins.(furnace, A/C, coil, pad, lineset, humidifier, stat, air cleaner etc...)

    You should have an installation truck stocked to the frigging gills.
    Yea, quit complaining, there are guys in Michigan who want your job!
    Last edited by HeyBob; 05-20-2008 at 08:52 PM.

  6. #6
    Join Date
    Dec 2007
    Location
    Ohio
    Posts
    2,875
    Nah....my guys gave me the same excuse after I brought up the picture idea. Wouldn't want them to strain themselves at all.

    Yeah, vent length and exit location along with lineset length. But like I said, I installed out of a box truck so we kept a few hundred feet of pipe and some extra linesets just in case. But it's frustrating because I know they have a tape measure, otherwise they couldn't have done the load calc properly.....but whatever.
    I need a new signature.....

  7. #7
    Join Date
    Mar 2008
    Posts
    657
    yeah my truck is loaded. gotta have it loaded never know what you'll run into

  8. #8
    Join Date
    Dec 2007
    Location
    Afton, VA / Khorat, Thailand
    Posts
    2,468
    Hell, we barely get a map most times. No clue as to whether the flue will be 10ft. or 80ft. That might be helpful as to loading the van ya know? We'll get cryptic notes like, add return in hallway, upsize duct to accomadate new addition, re-route lineset. Then if I call the estimater, if he remembers the home, he usually says, "oh just make it look OK", or "we didn't talk about that", or "just ask the homeowner", or "that'll be T&M", or some brilliant words of wisdom. So I end up doing half of his job as well as mine. If you get any help before going to a job, consider yourself fortunate....
    Tough times don't last...Tough people do.

    Midnight Sun Astrophotography

  9. #9
    Join Date
    Jun 2004
    Location
    Howell, Michigan
    Posts
    16,173
    Quote Originally Posted by tunnel_rat View Post
    Hell, we barely get a map most times. No clue as to whether the flue will be 10ft. or 80ft. That might be helpful as to loading the van ya know? We'll get cryptic notes like, add return in hallway, upsize duct to accomadate new addition, re-route lineset. Then if I call the estimater, if he remembers the home, he usually says, "oh just make it look OK", or "we didn't talk about that", or "just ask the homeowner", or "that'll be T&M", or some brilliant words of wisdom. So I end up doing half of his job as well as mine. If you get any help before going to a job, consider yourself fortunate....
    My guys would kill me if I did that to them!

  10. #10
    Join Date
    Mar 2008
    Posts
    657
    yeah i probably don't have it that bad, i do have GPS in my truck. gotta love the salesman though, just showm da money.

  11. #11
    Join Date
    Feb 2007
    Posts
    999

    Interesting thread

    This is a question I have wondered about for some time, but from a slightly different perspective.

    Specifically, as a prospecive customer, I asked a salesman how the information he had transcribed, plus my wants and needs, would be conveyed to the installation crew. I never did get a good answer

    What prompted my question was that after interviewing multiple sales reps, and getting mostly negative vibes, I felt insecure as to the final result (installation).

    Well, I finally found a contractor in whom I have complete trust that I will achieve the desired result. He is the owner of a small company (5 service vehicles) and is running up to 2 weeks lead time on replacement installations.

    We have had multiple conversations relating to my upcoming job and he will be supervising the crew.

    AM

  12. #12
    Join Date
    Apr 2008
    Location
    Alberta Canada
    Posts
    2,246

    what is needed before job?

    You should have a material list.
    you should get any detail issues salesman has discussed.
    map of basement. ( where linesets are going and out door unit)
    and have salesmen number or supervisors.
    The rest should everyday items that you will have to figure out.
    Do it right the first time.

  13. #13
    Join Date
    Dec 2002
    Location
    Toledo, Ohio, United States
    Posts
    12,910
    Twilli says watch out for camera's in the customers home
    No Heat No Cool You need Action Fast

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