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  1. #1
    Join Date
    May 2008
    Location
    Wash DC
    Posts
    5

    Confused Metasys on new PC "ATTpoll" and "COS Handler" errors

    Our Metasys 12.04 OWS (PMI) is on its last legs and I am working with our JCI contractor to migrate our system to a new computer. The contractor is great running cable and can work within the Metasys application but does not know the PC file structure for this conversion.
    We have loaded Metasys (C:FMS), copied the Metasys.ini to the WinNT folder, copied the C:\Project\folder.
    When I start up Metasys app I get two errors just before the FMS Logon screen. , "ATTPOLL & COS Handler".
    Q1:How do I fix these errors?
    Q2 Does JCI have any Lit on the install of a new PC?
    Thanks
    M

  2. #2
    Join Date
    May 2008
    Location
    Richmond, VA
    Posts
    5

    PMI

    Q: What version of Windows?
    All of the JCI literature is available on their website.

  3. #3
    Join Date
    May 2008
    Location
    Wash DC
    Posts
    5

    PMI

    Thanks
    The OS is Win2000 SP4
    M

  4. #4
    Join Date
    May 2008
    Location
    Richmond, VA
    Posts
    5

    PMI

    Have you run the "Prep-for" command in the command prompt? Metasys and Windows need to synch as to where files and info are located. Is your database in the Projects folder, or under FMS\Data?

  5. #5
    Join Date
    May 2008
    Location
    Wash DC
    Posts
    5

    PMI

    I did run the WinPrepFor Utility.
    And actually I found the problem.
    I needed to copy the Netmap.ini as well as the Metasys.ini to my WinNT directory and was able to find my Network Map project.

    My database in in the "C:\Project\" folder
    Thanks
    Last edited by mashby_2; 05-12-2008 at 04:08 PM. Reason: Correction

  6. #6
    Join Date
    Feb 2008
    Posts
    225
    Are your files you copied marked read-only
    under the folder properties?

  7. #7
    Join Date
    May 2008
    Location
    Wash DC
    Posts
    5

    PMI

    Yes they were. This happened after I copied the files to a CD and wrote them on the new computer. I removed the Read only check.
    I ended up re-installing Metasys and the error "ATTPOLL & COS Handler" have not shown up yet. I am running on my new OWS now with my companies project tree but have not yet connected to the NCM at this time.
    My next step is to trouble shoot a MetaLink/Excel program that we have inherited, but that is for another Thread I think.
    Thanks for everyones help!
    M
    Last edited by mashby_2; 05-13-2008 at 09:55 AM. Reason: correction

  8. #8
    Join Date
    Mar 2007
    Posts
    276
    Quote Originally Posted by mashby_2 View Post
    This happened after I copied the files to a CD and wrote them on the new computer.
    M
    This was a very common problem when backups were made on CD's in the days when CD writers were the latest and greatest.

    When files are written to the CD their attributes get set to "read only".
    When restoring the CD to the hard drive the files can no longer be edited and this will cause Metasys to crash as it can no longer write to certain files.

    To remove the read only attribute for all files, open the command prompt and change to the directory where the restored files are and run the command:
    attrib -r *.* /s

    attrib -r ==> uncheckes the "read only" attribute
    *.* /s ==> all files and subdirectories in current directory

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