Agreed. NO CALL BACKS!
Agreed. NO CALL BACKS!
But he called back about 10 times last night. Somewhere around 4am.
"There is one reason and one reason only why they hired you, put you in a uniform and sent you out on a service call; and that is to generate profits for the company.
You’re not going to generate profits long-term unless you fix it right the first time, solve problems, and satisfy customers; and I find these things are where techs seem focus all their energy."
Call backs waste all profitability in a job. If you get lots of call backs because you couldn't fix it right the first time, your days as a tech are limited.
It was more like 2:30am and 7 times. 1st time posting and already have a fan. Excellent.
Yes sir. 👍