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  1. #14
    Join Date
    Dec 2004
    Location
    newton,mass.
    Posts
    6,109
    Quote Originally Posted by 2hot2coolme View Post
    If I had a nickle for everytime a counter person screwd up my order even after giving detailed explanation of what I need, I'd have quite a large amount of nickles...

    That's kind of vague...an amount could be any size..."large" what's large, fifty nickels...five hundred nickels...if you don't have the right information how are we going to respond to you. Go back and find out, or just pick three sizes so we can respond...

    .
    "Nothing else can poison our culture, corrupt our society or ruin the character of our people like unearned money or unearned opportunity." -- James R. Cook

    "Fooling around with alternating current is just a waste of time. Nobody will use it, ever." Thomas Edison, 1889.

  2. #15
    Join Date
    Dec 2004
    Location
    newton,mass.
    Posts
    6,109
    There have been many times when I have been standing at the counter and heard a conversation between the counter guy and a ummm service tech. I would be thinking to myself (I only think to myself) throw the moron out. Sure you should help him...to a point...and then throw him out. We are not on your side of the counter...you do what you think is right...your boss will correct you...if required.

    .
    "Nothing else can poison our culture, corrupt our society or ruin the character of our people like unearned money or unearned opportunity." -- James R. Cook

    "Fooling around with alternating current is just a waste of time. Nobody will use it, ever." Thomas Edison, 1889.

  3. #16

    Smile

    Quote Originally Posted by the dangling wrangler View Post
    Counterflunky , don't loose any sleep over this. We can all agree, there's going to be a couple of more of this type of person before the end of summer.

    Oh trust me...no sleep is going to be lost. And if there is only a couple more of that type, then we will have a good summer.

  4. #17
    Join Date
    Mar 2005
    Location
    Houston, Texas
    Posts
    11,874
    Quote Originally Posted by vmc1161 View Post
    There have been many times when I have been standing at the counter and heard a conversation between the counter guy and a ummm service tech. I would be thinking to myself (I only think to myself) throw the moron out. Sure you should help him...to a point...and then throw him out. We are not on your side of the counter...you do what you think is right...your boss will correct you...if required.

    .
    Exactly. Lets cut the counter guys some slack. Their job is bad enough. I usually know exactly what I'm needing BEFORE I hit the supply house. Sounds like a DIY'er got access to someones account.

  5. #18
    Join Date
    Sep 2002
    Posts
    4,970
    R-22 or tonage ?????????

    I was always taught to replace them with the same size.

    No matter what is on the unit , I can take my sledg and pretty much make any of them the same size.

    I dont care if its an oblong or round capacitor , when I get done with it ...... it will fit in the same amount of space.


    That is what they mean replace with the same size isnt it ?????


    It sure was a lot worse when they were full of the pcb's, that stuff was a lot worse spraying all over you when you were resizing them


    Wanna hear how I derate a furnace

  6. #19
    Join Date
    Mar 2005
    Location
    Houston, Texas
    Posts
    11,874
    Quote Originally Posted by dec View Post
    R-22 or tonage ?????????

    I was always taught to replace them with the same size.

    No matter what is on the unit , I can take my sledg and pretty much make any of them the same size.

    I dont care if its an oblong or round capacitor , when I get done with it ...... it will fit in the same amount of space.


    That is what they mean replace with the same size isnt it ?????


    It sure was a lot worse when they were full of the pcb's, that stuff was a lot worse spraying all over you when you were resizing them


    Wanna hear how I derate a furnace
    So now we know who the "run cap bandit " is.

  7. #20
    Join Date
    Apr 2005
    Location
    N. E. Missouri
    Posts
    9,750
    I'm sorry, I pretty much sympathize with the o.p. on this. I've had people (supposedly know what they're doing) come in to our shop looking for electrical supplies like 220 wire, drier plug converters and such. I also deal with capacitors (not in resizing them though!) and such and if someone wanted to 'look' at them to decide what size he needed I would first off think he's looking at the physical size of them. Then there's the R-22 remark!
    Do not argue with an idiot. He will drag you down to his level and beat you with experience.

  8. #21
    Join Date
    Feb 2001
    Location
    Arizona
    Posts
    5,473
    Don't forget it COULD have been a 30x12.5 if it was a Trane. SO that makes FOUR possibilities.

    What I would have done was sold him a 30MF run cap. Chances are the FAN side of the DUAL run cap would be a 5MF. But since he didn't LOOK I would have SUGGESTED that he buy a 5MF, 7.5MF, 10MF, and a 12.5MF. At $5 a piece for the smaller caps he would have been WAY AHEAD buying all four for them vs. driving to the job and back, or buying 4 different DUAL Run Caps!


    But then, you'd have to spend 30 minutes instructing him how to wire TWO discrete run caps in place of a single DUAL run cap!
    True Heavy Metal Geek

  9. #22
    Join Date
    Jul 2002
    Location
    Slacking off right now
    Posts
    7,546
    tough crowd counter flunky. this might be "well you had to be there to understand" situation



    Many years ago I was the new guy fresh off the boat.

    I walked into a havc/ref suppliers one morning for the first time - it was busy
    I waited my turn and just as I started speaking to the counter flunky another tech walked in and right up to the guy I was talking to and he served the other guy first - telling me that he was in a hurry.
    I might be new here but I ain't stupid I reconise the blow off the middle finger etc. I have since done my purchases at other suppliers and almost never ( only times were when I had no choice) went back to this chain of suppliers

    this has been 20 yrs so far I have NOT spent money at this certain suppliers all beacuse a counter flunky blew me off - yes I do hold gurdges this long

    Now the other supplier whom has great staff ( except for the old nutcase) has over 90% of my business cause they treated me nicely the first time I walked in there


    remember this: we may or may not know what we are doing but we ain't stupid.
    www.vetopropac.com - The best tool bags on the market - The offical tool bag of choice by techs everywhere

    Arguing with some people is like wrestling a pig - eventually you realise the pig actually enjoys it

    Gonads serve a useful purpose but are no substitute for brains

  10. #23
    Join Date
    Feb 2007
    Location
    Corpus Christi, TX
    Posts
    1,773
    I have actually screwed up, by not writing down the information. When I get to the supply house I have CRS, I will look at the 2 or 3 options to see if one rings a bell. If not I just pick one or by all of them. If I am wrong, I can always leave both caps in the system, one for the comp and one for the fan. Then make it right when I am back on that side of town.

    Now the Its R-22 part is funny though....

  11. #24
    Join Date
    Jun 2003
    Location
    Florida
    Posts
    9,548
    I've gone to the supply house and not known what a certain part was called, and all I could do was describe it and it's function. I don't give a rat's a$$ if I don't know the proper name, and my counter guys have always treated me great and tried to help me. Sure the R-22 remark was off-base, but who knows if this wasn't a "tech" that was thrown to the wolves so to speak. Like technicians, there are good counter guys and bad, and the good ones try to help, not close accounts. It would be funny if this was a corporate auditor checking on counter help.....
    If everything was always done "by the book"....the book would never change.

  12. #25
    Join Date
    Feb 2005
    Location
    Barrie, Ontario
    Posts
    4,622
    Me at the supplyhouse, "That draft inducer's I bought a couple of months ago vibrates badly. Can you order me another one?"
    Counter person to me, "Oh. Hold on"
    Counter person calls manufacturer, "He says the unit vibrates...Oh, okay" Counter person back to me, "Says he needs the model and date code"
    Me, "Well, this is the original bill I bought it with. Can you order me another?"
    Counter person, "Not without the date code."
    Me, "Where's the date code?"
    Counter person, "On the draft unit somewhere."

    I drive to Alliston, 30 miles one way. Time, gas, lost pay. Can't find a date code for anything.

    I call the counter person from the attic, "Where did you say this date code was?"
    Counter person, "I'll call you back."
    Counter person calls back, "They said some of them didn't have datecodes."
    Me, "Now what?"
    Counter person, "No big deal, I just ordered another one."



    It works both ways, I'm afraid.

    Add it up... That's almost 200 miles for one warranty draft inducer. 60 to diagnose, 60 to order, and 60 to install... Impressive eh? Oh and by the way..."No big deal!!!!"
    Last edited by gruntly; 04-28-2008 at 09:47 PM.
    Is this a Fabreze moment? C.Y.D. I'm voting white elephant. 2’.
    My competition are my best salespeople!

  13. #26
    Join Date
    May 2004
    Location
    Rapid City, SD
    Posts
    7,415
    I'm quite thankful for the counter guys we have in our area

    We have 4 or 5 supply houses we go to regularly (there are a couple more that do everything, electrical, plumbing, heating, they suck thought).

    All of the counter guys are pretty darn good and will bend over backwards to help you... course I kinda like to think that it has something to do with the fact that I've done as much as I can to help them when I can too...

    Give and take...
    "If you call that hard work, a koala’s life would look heroic."

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