Not Sog Saga, it is at the heart of where alot of businesses go wrong,
Crappy customer service gets you negative referrals. In this case, if you are in retail then you better be interested in selling retail. They are paid lousy, work lousy hours, but you would think they would want to hang on to something...shall I dare say it? professional pride. I know depression is real but hey depression doesn't necessarily mean you sleep well at night.
You are justified in being disturbed in the lack of interest, you should be and the fact this isn't your 1st negative experience with this vendor only further justifies your ire.
Just in our industry, how often are we being compared to the "other" service company who just did not know what customer service was. I would rather be singled out as being the best of the best as opposed to "oh, they were great because they weren't like the other.
I keep thinking back on that 20/20 expose where they filmed the hvac tech peeing into the customer's laundry tub just because it was his thing to do. . . now all our customers think we all do this.
Seriously, just with our industry, for every complaint we do receive, there are 20 others we do not even get to hear about and absolutely no oppurtunity to make it right. Take the correct attitude, complaints are an oppurtunity, look up the business owners name and address through the Sec of State and send them a letter offering them the oppurtunity to make things right. The response will tell you whether or not you feel confident in posting the actual business name in a forum such as this so we all can have the benefit of your experience.