We just went through an excruciating experience with a full system replacement. Short story is that we have some physical damage to the equipment and to our home and lots of things went wrong along the way. I don't want to go into any details while this is still pending and I won't release the contractor's name.
I need advice on how to proceed. Based on the installation experience, I have no confidence that this thing is going to last, or that the huge investment I made is not in jeopardy.
Should I pay another HVAC contractor to inspect it or would they even do that? What about American Standard? Is there a factory rep near Austin, TX that I could call?
How do I ensure that the contractor fixes or pays to fix the damage to our house?
Any help or advice would be really appreciated.