As an owner, the best thing for me is to get a simple letter of thanks, and prompt payment. Each time I get a letter like that, I make sure the tech sees it in front of at least one of his peers. These guys really are throw backs for the most part and do this work because they like it, they like the "boys club", and they like helping others. This is mostly true no matter where you go in the industry. The guys may or may not get a littyle something extra, that depends, but it usually allows us to get in doors we dont normally even knock on. Referrel is the BEST form of advertising, and as previously stated dont be afraid to tell the world how you were helped, and when giving referrels, tell your friends to mention you when they call. We appreciate that a lot.