BeachTech: I always tell my HO's up front (that have gas) that a heat pump will never satisfy them!! and here we get a ton of calls in the winter from folks that have recently traveled down from up north, that their system is not keeping up!! get there and it checks out good. just not used to semi-warm air being thrown around or defrost cycle
Amen BeachTECH. here on the redneck riviera I get lots of calls with the heat blowing cold air from a heat pump. I explain to them the differences in how the heat pump works and how to operate their system and how to live with the heat pump. Northerners are used to that blast of warm air coming out immediately. I will show them the temps come from the registers and they are always surprised to see 100 plus degrees when it doesn't feel warm to them.
Heat or cool I tell them to let the system from for 10 minutes to stabilize before they start thinking something is wrong. If I splain them I usually don;t have a repeat call but they always seem amazed.