I had 2 contractors out to my house for a estimate on possibly replacing my 20yr old TemptStar furnace with a Infinity series furnace, The 96 AFUE. The first guy I had out only stayed in my house for a mere 20 minutes at best and really did not look my existing sytem over and was very reluctant to offer or give freely information on what they will do and what is included with the install !!! I asked him on the phone before he came out to my house about a load calc on my home and how he would size my new furnace and he told me he has never done such a thing..... I think he felt alittle imtimidated from me because I asked hime about that and other issues and questions that I feel he was unprepared to answer and I got the feeling he really didn't know much about his job. I will be getting his estimate sometime next week. The second contractor again a Carrier Dealer or Contractor came to my home I showed him my furnace in my basment we started to talk and he to did not look over my system and shortly after he arrived his cell phone rang and he answered it and about 2 minute after his phone conversation he said he needed to leave because he had a previous appointment of which he forgot about and rushed himself out of the house, but he did have the time to leave me with 3 phamplets of the 3 infinity series furnace's with a rough price of each. I intrun got the feeling his appointment of which he forgot about was more important than the one he had with me !!!! Last night while thinking about those 2 contractors I began to get alittle upset about how they handled themselves and how poor of a job they did in repsect to how they did ther estimating on my needs and so I e-mailed thru the Carrier website and tell them about my displeasure and hwo they did not meet the Carrier expectation that Carrier states on there web site. I am hoping to get a prompt response from Carrier as to why they did what they did during there time in my home, but I also thought I would ask here as to what you guy's do when you go to a person home to give a estimate? And if you were to come to my home what would I expect from you, and what does Carrier expect from you since you represent them at the sametime when your at a person's home ? Based on how the estimate process was, I can only imagine what some of there previous customers have to say...... Although I have yet to check there reference's but I will check all reference's from all contractor's I will be considering to do the install for me. Your thought's ar appriciated.