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  1. #1
    Join Date
    Jan 2006
    Location
    DFW Metroplex
    Posts
    4,910

    Got Questions? Help Us Help You. Please Read Before Asking A Technical Question!

    It's an ongoing phenomenon - one which appears needs revisiting once again.

    You guys that are requesting technical help - especially if you're new to the forum may want to read this over.

    If you want us to give you advice, we need A LOT of information!!

    I've been thinking about this today so now you have to suffer through it.


    Start out by giving us some background information. If this is one of your firsts posts on this site, give us a real brief heads up as to what you do for a living. End users try to pull information out of us so it is nice to know who you are right out of the gate. Kinda eliminates the mini courtship dance we have to do in order to feel you out.

    Along these same lines, let us know if you're a student, apprentice, journeyman, or an HVAC guy crossing over. By doing this you give us the heads up on how much technical jargon we can pound down your throat without losing you entirely. It also gives us a starting point with regards to how much you know about refrigeration vs. how much WE THINK you know......filling out your profile helps here too.

    Chances are whatever piece of equipment you're working on, you know well enough to remember what the call for service was, where it's located, what you've done to it, etc..............Well my friend, we haven't a clue.

    I can't speak for anybody other than myself on this, but for me, in order to help you out - I need to mentally place myself on the service call with you....standing side by side with you looking it over.

    If you tell me your working on a freezer with R404A - I can't see that. But if you tell me you're working on a walk-in freezer with 2 evaporators attached to a Copeland compressor which sits in the basement and has a remote condenser at ground level out behind the building - I'm there.....I'm now standing right next to you.

    Next, let us know what the call for service was......was it a breaker tripping, a compressor short cycling, or maybe just a warm case temp? In any event, this type of thing is good information to have.

    Ok, what did you do when you got there? Remember, I'm standing right next to you.........if you don't tell me where we're going throughout the call, I can't follow you.

    Then, give us some relevant specifics. What I mean by that is superheat, voltage, pressures (high and low), fixture model #, compressor model #, and anything else you can think of. Heck, I'd rather see too much information and skim through the stuff I don't need than not have enough

    Inevitably there is going to be some information we need that hasn't been posted........that's just the way it is. Don't sweat it. Chances are, when all the smoke clears, you will have several great responses to your question.

    I think if you take the time to implement some of these things, a ton of frustration can be eliminated on both your end...........and ours. Nobody wants to see a thread end up in the gutter with hard feelings on both sides - that's what ARP is for.

    Ok, there you have it - my little rant is now officially over.

  2. #2
    Join Date
    Dec 2007
    Location
    Indianapolis
    Posts
    677
    Preach it, brother!!!!

    B-

  3. #3
    Join Date
    Mar 2007
    Location
    wedged in freezer shelf
    Posts
    6,954
    And how about the OP will promise to post what they ended up doing to fix(or what they think fixed) their problem.
    “If You Can Dodge A Wrench You Can Dodge A Ball”

  4. #4
    Join Date
    Dec 2007
    Location
    Indianapolis
    Posts
    677
    Can I get an AMEN!!!

    B-

  5. #5
    Join Date
    Sep 2005
    Location
    florida
    Posts
    5,514
    Amen
    I love the smell of phosgene first thing in the morning:

    To apply for professional membership click here


    Educational forums are open.

    If you would like to submit a link or an article or other related info to the EF. click here

  6. #6
    Join Date
    Mar 2007
    Posts
    3,108
    Can someone tell me why Market Tech is not a moderator, or a member of the "educational committee", or have any other title besides "professional member"?

    Great post, Market Tech

  7. #7
    Join Date
    Sep 2005
    Location
    florida
    Posts
    5,514
    Dang MT you sure long winded today.
    I love the smell of phosgene first thing in the morning:

    To apply for professional membership click here


    Educational forums are open.

    If you would like to submit a link or an article or other related info to the EF. click here

  8. #8
    Join Date
    Mar 2004
    Location
    Illinois
    Posts
    6,959
    My ice cream is soft...can you help a brother out

  9. #9
    Join Date
    Sep 2005
    Location
    florida
    Posts
    5,514
    Quote Originally Posted by Senior Tech View Post
    My ice cream is soft...can you help a brother out
    Sound's like you should go see a doctor for that they have drug's
    to help you with that problem.
    I love the smell of phosgene first thing in the morning:

    To apply for professional membership click here


    Educational forums are open.

    If you would like to submit a link or an article or other related info to the EF. click here

  10. #10
    Join Date
    Jan 2006
    Location
    DFW Metroplex
    Posts
    4,910
    Quote Originally Posted by Senior Tech View Post
    My ice cream is soft...can you help a brother out
    Yup, IL right?

    I'll be there in 6 hours............it is OT though you know.

  11. #11
    Join Date
    Jan 2006
    Location
    DFW Metroplex
    Posts
    4,910
    Quote Originally Posted by crackertech View Post
    Dang MT you sure long winded today.

    See......that's the kind of thing that happens when I don't have anybody to talk to all day...

  12. #12
    Join Date
    Feb 2006
    Location
    In the house normally
    Posts
    219
    Quote Originally Posted by markettech View Post


    CI can't speak for anybody other than myself on this, but for me, in order to help you out - I need to mentally place myself on the service call with you....standing side by side with you looking it over.


    And I always wondered about the feeling of someone standing beside me and I could not see them. Now I know it was you......and alll this time people thought I was crazy for talking to a unit. I am really talking to you.
    What we have here, is a failure to communicate........

  13. #13
    Join Date
    Dec 2007
    Location
    sevierville TN.
    Posts
    177
    Thanks for posting. I try to drill this into my guys in the field daily. Dont ask for my help on the phone if you dont know what your working on.

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