We have had our Quadrafire Castile for about 4 years and have had minor problems on and off, but now, seem to be stumped with the latest problem. We are unable to get any assistance from Quadrafire (who seems to have removed the tech support # from their site) or any assistance in terms of repair from any dealer. Here's the problem: When we turn up the thermostat to turn on the stove, the exhaust fan comes on, pellets drop, igniter heats up red hot - stove doesn't light. Once in a while the pellets light but then the exhaust fan eventually turns off and the pellets go out before an additional drop of more pellets. Push reset button - pellets drop, igniter heats up - stove doesn't light. After going through this procedure many times, it will start up and smoke comes out of the back of the stove into the house until the fire gets going and then it stops. This is our only source of heat so fixing is pretty important. We have taken everything apart including the vacuum hose and cleaned and vacuumed all. The snap disks have not tripped and we have checked and cleaned the exhaust tubing.
Any help or advice would be appreciated