Guys here's my situation, Maybe someone can help. I work for a collage
We have a building with alerton controls, our only way to communicate with
the controls is a viewport controler/ interface.this building came online sept.2006. But not without problems, seems to have lost a unit control board and
viewport befor getting a CO. Well january 7th 2007 no configuration on viewport, call installing company they came made repairs for a few grand,
Now fast foward july/september system down again viewport lost program again,Mean while collage,main mechanical contractor,controls contractor
arguing over who's responcable for what! And I have no control over building
controls. Should we have been giving some way of backing-up our system or
even reinstalling software. CAN ANYONE GIVE ANY ADVICE on this.
This is my first experance with alerton,we have other controls on other buildings Including ALC,trane tracer, comfortview,delt with kmc
but I don't like this install.